1) What do you understand by the term cloud computing?
Answer: If you know earlier big companies used to maintain their servers which were providing the data storage and computing resources which were very costly to maintain, moreover not necessarily each company was utilizing their servers to fullest or if they wanted to expand the computing power it was not an easy task. Cloud computing is like the on-demand availability of computer system resources, data storage, and computing power without being managed by the user utilizing them. And it’s effortless to increase or decrease the resources you want for yourself.
2) Are virtualization and cloud computing the same thing?
Answer: No, they are not the same thing; in exact words, virtualization is the technology while cloud computing is a methodology. To generate multiple simulated environments from a single piece of the underlying hardware. Cloud computing is a set of approaches to deliver data storage, computation power, infrastructure, etc., to users on-demand across any network.
3) What is PaaS? Is Salesforce a PaaS or SaaS?
Answer: Platform as a service (PaaS) is a category of cloud computing services that allow customers to develop, run applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching the application(s); Salesforce is both PaaS and SaaS, and it is SaaS as Salesforce provides you with a set of software offered in an on-demand model. PaaS as Salesforce Lightning Platform’s built-in features and functionality take care of back-end concerns such as security, infrastructure, and data integration to focus on building only apps rather than worrying about other things.
4) What is a public cloud ?
Answer: Public Cloud – In simple terms, it’s a hosting solution where your data is stored in the provider’s data center. He is accountable for maintaining and manage the data center and is being shared with other organizations. Salesforce is a public cloud.
5) What is a private cloud?
Answer: These reside on a company infrastructure only; the company is responsible for maintaining and upgrading it over time and is not shared between any other organization.
6) What is CRM?
Answer: Customer relationship management (CRM) is a technology for managing your firm’s relationships and interactions with potential customers. The goal is to improve business relationships. A CRM willing companies to stay connected to customers, streamline processes, and improve profitability.
7) What are a few other software and apart from Salesforce providing CRM software?
Answer: Microsoft CRM, Sugar CRM, Zoho CRM, Oracle CRM
8) How many times does Salesforce release updates every year?
Answer: Salesforce releases updates three times a year. They are called Spring, Summer, and Winter.