Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Case Queues Escalation Rules Business Hours. Assignment Rules. 2 / 60 2. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the Get Records element to find the Id. Use the $Record global variable. Use the {!Contact.Id} global variable. Use the {!Account.Id} record variable. 3 / 60 3. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Create one set of business hours per time zone. Allow the reps to set business hours manually. Set temporary business hours for each time zone. Adjust the currant business hours to accommodate the Eastern Time Zone. 4 / 60 4. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Use a partner community to track the Contacts. Create a new Contact record for each agency. Create a Junction object to track many-to-many relationship. Enable Contacts to multiple Accounts. 5 / 60 5. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Scheduled Flow Screen Flow Quick Action Flow Before Save Flow 6 / 60 6. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Use a custom email services to set the owner of the case upon creation. Create an Escalation Rules to send cases to the correct queue. Utilize a flow to identify the correct queue and assign the case. Configure Email-to-Case so emails are delivered to the correct queue. 7 / 60 7. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.Which feature meets this requirement? Key Deals Activity Timeline. Big Deal Alerts Performance chart. 8 / 60 8. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with manager role above the agent. A user with the Manage Cases Permission. A user with the System Administrator profile. A user with Read Permission on account. 9 / 60 9. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Picklist value sets Fields and relationships Related lookup filters Record Type 10 / 60 10. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Train someone on the sales and marketing teams to build dashboards Hire a Consultant to build the custom dashboards. Check the AppExchange for prebuilt Solution that can be easily customized. Build the dashboards manually to meet the deadline. 11 / 60 11. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Resetting the password will change the user’s password policy. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Single sign-on users can reset their own passwords using the forgot password link. Resetting a locked-out user’s password automatically unlocks the user’s account. 12 / 60 12. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Export Wizard. Data Loader. Data Import Wizard. Data Export Wizard. 13 / 60 13. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Add Component visibility filters to the Components. Delete the extra component from the page. Remove fields from the record details component. Include more tab components with filters. 14 / 60 14. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Set up Big Deal Alerts for the amount. Enable Opportunity Update Reminders Key Deals component on the homepage. Opportunity warning in Kanban View. 15 / 60 15. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a before save flow. The flow is a screen flow. The version of the flow is inactive. The version of the flow is activated. 16 / 60 16. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. User Management settings in setup. User Licenses Related List in Company information. Search for licenses types in setup. Usage based entitlement related list in company information. 17 / 60 17. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Check the required checkbox on the Loss Reason field in Object Manger. Select the requirement checkbox next to the loss reason field on the page layout. Configure a workflow rule to display an error if Loss Reason is blank. 18 / 60 18. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Campaign Influence Campaign Hierarchy List Email Activities Map Custom Lead Fields 19 / 60 19. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Sales Quotes Opportunity List View Opportunity Stages Forecasting 20 / 60 20. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Modify the picklist value on the Campaign Member Statuses related list. Mass modify the Campaign Member Statuses related list. Edit the picklist values for the Campaign Status in object Manager. Add the Campaign Member Statuses related list to the Page Layout. 21 / 60 21. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Permission sets Marketing user checkbox Organization-wide defaults Field-level security 22 / 60 22. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Opportunity Contact Role. Customize Campaign Role. Add the Opportunity Contact Role related list to the Opportunity page layout. Add the Campaign Member related list to the Opportunity page layout. Customize Campaign Member Role. 23 / 60 23. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Assignment Rule Field-Level Security Validation Rule Approval Process 24 / 60 24. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?Choose 2 answers Two permission sets, one record type, one picklist One record type, two profiles, one picklist Two page layouts, one record type, two picklists One page layout, two record types, one picklist 25 / 60 25. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Deactivate the user and delete any records where they are referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. 26 / 60 26. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is universally required to save a record on that object. The field is added to every page layout on that object. The field is optional when saving records via web-to-lead and web-to-case. The field is not required to save records via the API on that object. 27 / 60 27. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Create a custom picklist field on Contact. Set the picklist field to be required on the Lead Object. Map the picklist field on the Lead to the Contact. Update the picklist value with a validation rule. 28 / 60 28. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Create Records Assignment Get Records Update Records 29 / 60 29. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Allow the critical update to auto-activate. Allow the critical update to auto-activate in a sandbox. Activate the critical update in a sandbox. Activate the critical update in production. 30 / 60 30. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Re-assign the Case. Re-open the Case. Send email notifications. Change the Case Priority. 31 / 60 31. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Validation rules. Predefined field Values. Global Value Picklists Dependent Picklists. 32 / 60 32. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Platform Event Workflow Rule Process Builder Flow Builder 33 / 60 33. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Use Flow to mark fields required. Enable guided selling. Configure Opportunity Path. Mark fields required on the page layout. Use Validation Rules. 34 / 60 34. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?Choose 2 answers Move the dashboard to the user’s private folder. Move the dashboard reports to the view-only folder. Create a new report folder with viewer access. Change the dashboard to be a dynamic dashboard. 35 / 60 35. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Edit the profile for the users to remove Delete access from the objects. Use a muting permission set with a permission set group to mute selected permissions. Create a new permission set that has Delete access deselected for the objects. Create a new role that prevents Delete permissions from rolling up to the users. 36 / 60 36. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Update the organization wide default for the object. Ensure that the page layout for the user’s profile has been updated. Run the setup audit trail for the organization. Review the field level security of the field for the user profile. 37 / 60 37. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Case Queues Web-to-Case Email-to-Case Case Escalation 38 / 60 38. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Users can change their password to avoid login IP restrictions. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. IP address restrictions are set on the profile or globally for the org. Single sign-on will allow users to log in from anywhere. 39 / 60 39. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dashboard Filters Dashboard Subscriptions Public Dashboards. Dynamic Dashboards 40 / 60 40. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Bucket Column Detail Column Group Rows Filter Logic 41 / 60 41. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to connect an authenticator app to their Salesforce account. Users need to download and install an authenticator app on their mobile device. Users need to get a security token from a trusted network using Reset My Security Token. Users need to enter a verification code from email or SMS, whichever has higher priority. 42 / 60 42. What are three characteristics of a master-detail relationship?Choose 3 answers Permissions for the detail record are set independently of the master. Roll-up summaries are supported in master-detail relationships. The master object can be a standard or custom object. The owner field on the detail records is the owner of the master record. Each object can have up to five master-detail relationships. 43 / 60 43. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Lightning Web Component Workflow Field Update Approval Process Process Builder 44 / 60 44. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and three page layouts. Create one sales process. Create three record types and three page layouts. Create three sales processes. Create three record types and one page layout. Create one sales process. Create one record type and three page layouts. 45 / 60 45. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? Compact Layout Editor Related Lookup Filters Search Layout Editor Page Layout editor 46 / 60 46. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement? Add a public group and process builder to email the lead. Use Validation rule to trigger workflow to email to Lead. Configure an auto response rule to email the lead. Create an assignment rule to email the lead. 47 / 60 47. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The report needs to be refreshed. The running dashboard user and viewer have different permissions. The dashboard needs to be refreshed. The current user does not have access to the report folder. 48 / 60 48. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? Make the field required and move it to the top of the page. In the Account object manager, create a custom compact layout. Create a new page layout and a new section titled highlights panel. From the page layout editor, drag the field to the highlights panel. 49 / 60 49. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Workflow Rule Flow Builder Quick Action Outbound Message 50 / 60 50. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Alerts Email Notifications Email-to-Case Email Templates 51 / 60 51. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Public groups to limit record types and sales processes for opportunities. Separate record types and Sales processes for the different types of opportunities. Different page layouts that control the picklist values for the opportunity types. Validation rules that ensure that users are entering accurate sales stage information. 52 / 60 52. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Account Contact Campaign Case 53 / 60 53. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Define a new Stage picklist value. Make the field editable on page layouts. Create a custom field on Opportunity. Configure Forecasting support. 54 / 60 54. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Page Layout Lightning page Home page Component Filter 55 / 60 55. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Formula Field Assignment Rule Case Escalation Rule Omni-Channel Supervisor 56 / 60 56. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? External lookup Custom address Geolocation Geofence 57 / 60 57. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create an indirect lookup Create a hierarchical lookup Create an encrypted lookup Create a master-detail lookup. 58 / 60 58. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Mass Transfer Tool Data Import Wizard Data Loader Dataloader.io 59 / 60 59. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Design a standard Campaign report and add the value Won Opportunities in Campaign field. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Create a roll-up summary field on Opportunity to Campaign. Perform periodic data job to update campaign records. 60 / 60 60. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Prevent common words Minimum password length. Password complexity requirement. Password different then username Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz