Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a screen flow. The version of the flow is activated. The version of the flow is inactive. The flow is a before save flow. 2 / 60 2. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Update the organization wide default for the object. Run the setup audit trail for the organization. Review the field level security of the field for the user profile. Ensure that the page layout for the user’s profile has been updated. 3 / 60 3. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Before Save Flow Scheduled Flow Quick Action Flow Screen Flow 4 / 60 4. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to get a security token from a trusted network using Reset My Security Token. Users need to enter a verification code from email or SMS, whichever has higher priority. Users need to connect an authenticator app to their Salesforce account. Users need to download and install an authenticator app on their mobile device. 5 / 60 5. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Export Wizard. Data Export Wizard. Data Loader. Data Import Wizard. 6 / 60 6. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Create a roll-up summary field on Opportunity to Campaign. Perform periodic data job to update campaign records. Design a standard Campaign report and add the value Won Opportunities in Campaign field. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. 7 / 60 7. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Include the action in the Salesforce Mobile Navigation menu. Create a custom Lightning App with the action. Modify compact Case page layout to include the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. 8 / 60 8. An administrator supporting a global team of Salesforce users has been asked to configure company settingsChoose 2 options Currency Locale Default Language Login Hours Password Policy 9 / 60 9. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. IP address restrictions are set on the profile or globally for the org. Users can change their password to avoid login IP restrictions. Single sign-on will allow users to log in from anywhere. 10 / 60 10. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Custom Notification Create Record Outbound Message Assign Task 11 / 60 11. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Run the Opportunity Stage Duration report. Use process builder to capture the daily average on each opportunity. Refresh weekly reporting snapshots for Closed Opportunities. Add Formula Fields to track Stages on each Opportunity. 12 / 60 12. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Configure permission sets. Assign a new role. Create a new profile Set Up Manual Sharing 13 / 60 13. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dynamic Dashboards Dashboard Filters Public Dashboards. Dashboard Subscriptions 14 / 60 14. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Uncheck the end user Flow Errors box in setup. Remove validation rules so that the users are able to process without complete records. Create a permission set to allow users to bypass the error. 15 / 60 15. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Process Builder Workflow Field Update Lightning Web Component Approval Process 16 / 60 16. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is permanently deleted. The data is restorable from the recycle bin. The data associated with the field is required. The data in the field is stored for 20 days. 17 / 60 17. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Use Flow to mark fields required. Mark fields required on the page layout. Configure Opportunity Path. Enable guided selling. Use Validation Rules. 18 / 60 18. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is optional when saving records via web-to-lead and web-to-case. The field is universally required to save a record on that object. The field is added to every page layout on that object. The field is not required to save records via the API on that object. 19 / 60 19. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers Role Assignment. App Manager Assignment. Page layout Assignment. Profile Assignment 20 / 60 20. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Process Builder Flow Builder Platform Event Workflow Rule 21 / 60 21. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? From the page layout editor, drag the field to the highlights panel. In the Account object manager, create a custom compact layout. Create a new page layout and a new section titled highlights panel. Make the field required and move it to the top of the page. 22 / 60 22. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Record Type Related lookup filters Fields and relationships Picklist value sets 23 / 60 23. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Password complexity requirement. Prevent common words Minimum password length. Password different then username 24 / 60 24. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Campaign Contact Case Account 25 / 60 25. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.How Should the administrator share records owned by sales team A with Sales team B? Criteria based sharing Hierarchical sharing Owner based sharing Use Manual sharing 26 / 60 26. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a single value? Gauge Donut Table Stacked Bar 27 / 60 27. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Create a custom picklist field on Contact. Update the picklist value with a validation rule. Set the picklist field to be required on the Lead Object. Map the picklist field on the Lead to the Contact. 28 / 60 28. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Create a queue for each team and assign account ownership to the queue. Enable and configure standard opportunity teams with splits. Enable account teams and show the users how to set up a default account team. Propose the users manually share all their accounts with their teammates. 29 / 60 29. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Get Records Update Records Assignment Create Records 30 / 60 30. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Process Builder Approval Process Validation Rule Outbound Message 31 / 60 31. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Resetting the password will change the user’s password policy. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Resetting a locked-out user’s password automatically unlocks the user’s account. Single sign-on users can reset their own passwords using the forgot password link. 32 / 60 32. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The dashboard needs to be refreshed. The current user does not have access to the report folder. The running dashboard user and viewer have different permissions. The report needs to be refreshed. 33 / 60 33. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Enable Contacts to multiple Accounts. Use a partner community to track the Contacts. Create a new Contact record for each agency. Create a Junction object to track many-to-many relationship. 34 / 60 34. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Quick Action Outbound Message Approval Process Email Alert Action 35 / 60 35. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Case Escalation Rule Formula Field Omni-Channel Supervisor Assignment Rule 36 / 60 36. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Create a custom field on Opportunity. Define a new Stage picklist value. Make the field editable on page layouts. Configure Forecasting support. 37 / 60 37. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Utilize a flow to identify the correct queue and assign the case. Configure Email-to-Case so emails are delivered to the correct queue. Create an Escalation Rules to send cases to the correct queue. Use a custom email services to set the owner of the case upon creation. 38 / 60 38. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Case Queues Business Hours. Assignment Rules. Escalation Rules 39 / 60 39. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Validation rules that ensure that users are entering accurate sales stage information. Separate record types and Sales processes for the different types of opportunities. Public groups to limit record types and sales processes for opportunities. Different page layouts that control the picklist values for the opportunity types. 40 / 60 40. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Require Field. Lead Conversion. Validation Rule Workflow Rule 41 / 60 41. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. 42 / 60 42. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers A new standard object can be created. Only standard objects support master-detail relationships. Custom and standard objects have standard fields. Standard objects are included with Salesforce. 43 / 60 43. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Edit the profile for the users to remove Delete access from the objects. Create a new permission set that has Delete access deselected for the objects. Use a muting permission set with a permission set group to mute selected permissions. Create a new role that prevents Delete permissions from rolling up to the users. 44 / 60 44. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Approval Process Assignment Rule Field-Level Security Validation Rule 45 / 60 45. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Populate the Manager standard field on the sales users’ User Detail page. Create a custom Discount field on the opportunity to capture the discount amount. Configure two separate approval processes. Allow the submitter choose the approver manually. 46 / 60 46. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Related List Screen Flow Autolaunched Flow Record Detail 47 / 60 47. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Mass modify the Campaign Member Statuses related list. Edit the picklist values for the Campaign Status in object Manager. Modify the picklist value on the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. 48 / 60 48. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.which feature should an administrator configure to meet this requirement? Case Dashboard Refreshes. Case Escalation Rules. Case Scheduled Reports. Case Assignment Rules. 49 / 60 49. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Build the dashboards manually to meet the deadline. Check the AppExchange for prebuilt Solution that can be easily customized. Hire a Consultant to build the custom dashboards. Train someone on the sales and marketing teams to build dashboards 50 / 60 50. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Collaboration groups are created automatically for every department. An administrator needs to create a group to enable record sharing. Object layouts should be configured to include the groups related list. The Add Record action must be configured in the group publisher. 51 / 60 51. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Create one set of business hours per time zone. Set temporary business hours for each time zone. Adjust the currant business hours to accommodate the Eastern Time Zone. Allow the reps to set business hours manually. 52 / 60 52. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Templates Email Notifications Email-to-Case Email Alerts 53 / 60 53. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with the Manage Cases Permission. A user with manager role above the agent. A user with Read Permission on account. A user with the System Administrator profile. 54 / 60 54. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement? Create an assignment rule to email the lead. Add a public group and process builder to email the lead. Configure an auto response rule to email the lead. Use Validation rule to trigger workflow to email to Lead. 55 / 60 55. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? Email-to-Case Omni-Channel SMS Response Web-to-Case 56 / 60 56. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Create a simplified Opportunity page layout. Add a path for stage to the opportunity record page. Configure an auto launched flow for Opportunity editing. Use a Kanban list view for Opportunity. 57 / 60 57. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Request Ticket Case Account Contract 58 / 60 58. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Key Deals component on the homepage. Opportunity warning in Kanban View. Set up Big Deal Alerts for the amount. Enable Opportunity Update Reminders 59 / 60 59. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Activate the critical update in production. Activate the critical update in a sandbox. Allow the critical update to auto-activate in a sandbox. Allow the critical update to auto-activate. 60 / 60 60. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Include more tab components with filters. Delete the extra component from the page. Remove fields from the record details component. Add Component visibility filters to the Components. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz