Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Outbound Message Quick Action Approval Process Email Alert Action 2 / 60 2. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Auto launched Flow Email Alert Field Update Chatter Post 3 / 60 3. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Validation Rule Approval Process Assignment Rule Field-Level Security 4 / 60 4. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Create a Junction object to track many-to-many relationship. Use a partner community to track the Contacts. Create a new Contact record for each agency. Enable Contacts to multiple Accounts. 5 / 60 5. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Flow Builder Workflow Rule Outbound Message Quick Action 6 / 60 6. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Assign a new role. Configure permission sets. Create a new profile Set Up Manual Sharing 7 / 60 7. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Opportunity List View Forecasting Sales Quotes Opportunity Stages 8 / 60 8. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Configure a scheduled flow in flow Builder. Set up a scheduled process in Process Builder. Create a workflow rule with an outbound message. Use a process to update the account when it is edited. 9 / 60 9. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Account Request Ticket Case Contract 10 / 60 10. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Hire a Consultant to build the custom dashboards. Train someone on the sales and marketing teams to build dashboards Build the dashboards manually to meet the deadline. Check the AppExchange for prebuilt Solution that can be easily customized. 11 / 60 11. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Case Contact Account Campaign 12 / 60 12. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is optional when saving records via web-to-lead and web-to-case. The field is not required to save records via the API on that object. The field is universally required to save a record on that object. The field is added to every page layout on that object. 13 / 60 13. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? SMS Response Web-to-Case Omni-Channel Email-to-Case 14 / 60 14. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. 15 / 60 15. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Check the required checkbox on the Loss Reason field in Object Manger. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Select the requirement checkbox next to the loss reason field on the page layout. Configure a workflow rule to display an error if Loss Reason is blank. 16 / 60 16. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Record Detail Related List Autolaunched Flow Screen Flow 17 / 60 17. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Validation Rule Lead Conversion. Require Field. Workflow Rule 18 / 60 18. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Review which status choices are needed for each record type and create support processes for each that is necessary. Edit the status choices directly on the record type. Reduce the number of case status values to five. 19 / 60 19. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Workflow Rule Outbound Message Field Update Process builder 20 / 60 20. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create a hierarchical lookup Create an indirect lookup Create a master-detail lookup. Create an encrypted lookup 21 / 60 21. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Fields and relationships Picklist value sets Record Type Related lookup filters 22 / 60 22. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Collaboration groups are created automatically for every department. Object layouts should be configured to include the groups related list. An administrator needs to create a group to enable record sharing. The Add Record action must be configured in the group publisher. 23 / 60 23. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Workflow Rule Platform Event Flow Builder Process Builder 24 / 60 24. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Mark fields required on the page layout. Use Flow to mark fields required. Use Validation Rules. Configure Opportunity Path. Enable guided selling. 25 / 60 25. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Custom address Geofence External lookup Geolocation 26 / 60 26. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Page layout Assignment. Profile Assignment Role Assignment. 27 / 60 27. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. User Management settings in setup. Search for licenses types in setup. User Licenses Related List in Company information. Usage based entitlement related list in company information. 28 / 60 28. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Use a flow element and add the screen flow to the record page. Create a tab and add the screen flow to the page. Install an app from the AppExchange. Add the flow in the utility bar of the console 29 / 60 29. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Add Formula Fields to track Stages on each Opportunity. Use process builder to capture the daily average on each opportunity. Refresh weekly reporting snapshots for Closed Opportunities. Run the Opportunity Stage Duration report. 30 / 60 30. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the {!Account.Id} record variable. Use the Get Records element to find the Id. Use the {!Contact.Id} global variable. Use the $Record global variable. 31 / 60 31. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Create an Escalation Rules to send cases to the correct queue. Use a custom email services to set the owner of the case upon creation. Configure Email-to-Case so emails are delivered to the correct queue. Utilize a flow to identify the correct queue and assign the case. 32 / 60 32. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data associated with the field is required. The data is permanently deleted. The data in the field is stored for 20 days. The data is restorable from the recycle bin. 33 / 60 33. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Notifications Email Templates Email Alerts Email-to-Case 34 / 60 34. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Configure Forecasting support. Define a new Stage picklist value. Make the field editable on page layouts. Create a custom field on Opportunity. 35 / 60 35. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Process Builder Flow Builder Approval Process Outbound Message 36 / 60 36. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Data Import Wizard Dataloader.io Manual Import Data Loader 37 / 60 37. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Opportunity warning in Kanban View. Enable Opportunity Update Reminders Set up Big Deal Alerts for the amount. Key Deals component on the homepage. 38 / 60 38. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? Utility Bar. Today Home Page. Favorites. 39 / 60 39. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Mass modify the Campaign Member Statuses related list. Edit the picklist values for the Campaign Status in object Manager. Modify the picklist value on the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. 40 / 60 40. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? List Email Activities Campaign Influence Map Custom Lead Fields Campaign Hierarchy 41 / 60 41. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Update the picklist value with a validation rule. Map the picklist field on the Lead to the Contact. Set the picklist field to be required on the Lead Object. Create a custom picklist field on Contact. 42 / 60 42. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to get a security token from a trusted network using Reset My Security Token. Users need to enter a verification code from email or SMS, whichever has higher priority. Users need to download and install an authenticator app on their mobile device. Users need to connect an authenticator app to their Salesforce account. 43 / 60 43. What are three characteristics of a master-detail relationship?Choose 3 answers The master object can be a standard or custom object. Roll-up summaries are supported in master-detail relationships. Permissions for the detail record are set independently of the master. Each object can have up to five master-detail relationships. The owner field on the detail records is the owner of the master record. 44 / 60 44. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Dataloader.io Data Import Wizard Data Loader Mass Transfer Tool 45 / 60 45. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Delete the extra component from the page. Include more tab components with filters. Remove fields from the record details component. Add Component visibility filters to the Components. 46 / 60 46. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Re-assign the Case. Re-open the Case. Change the Case Priority. Send email notifications. 47 / 60 47. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Assign Task Outbound Message Create Record Custom Notification 48 / 60 48. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Design a standard Campaign report and add the value Won Opportunities in Campaign field. Perform periodic data job to update campaign records. Create a roll-up summary field on Opportunity to Campaign. 49 / 60 49. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dashboard Subscriptions Dynamic Dashboards Dashboard Filters Public Dashboards. 50 / 60 50. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Update Records Assignment Create Records Get Records 51 / 60 51. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.How should an administrator meet this requirement? Define multiple record types. Update page layout assignments. Assign Lightning pages as app default. Create different user profiles. 52 / 60 52. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.What should the administrator suggest to meet these requirement? Auto-Response Rules Assignment Rules Knowledge Articles Email Alerts 53 / 60 53. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create one sales process. Create one record type and three page layouts. Create three sales processes. Create three record types and one page layout. Create three sales processes. Create three record types and three page layouts. Create one sales process. Create three record types and three page layouts. 54 / 60 54. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Prevent common words Password complexity requirement. Minimum password length. Password different then username 55 / 60 55. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The version of the flow is inactive. The flow is a before save flow. The version of the flow is activated. The flow is a screen flow. 56 / 60 56. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Page Layout Component Filter Home page Lightning page 57 / 60 57. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Validation Rule Approval Process Process Builder Outbound Message 58 / 60 58. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.How should the administrator accomplish this goal? Configure a validation rule requiring Lead Source when the stage is set to closed won. Modify the Opportunity stage a dependent picklist to the Lead source field. Make Lead Source a dependent picklist to the Opportunity stage field. Change the Opportunity stage field to read only on the page layout. 59 / 60 59. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Separate record types and Sales processes for the different types of opportunities. Public groups to limit record types and sales processes for opportunities. Validation rules that ensure that users are entering accurate sales stage information. Different page layouts that control the picklist values for the opportunity types. 60 / 60 60. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Single sign-on will allow users to log in from anywhere. Users can change their password to avoid login IP restrictions. IP address restrictions are set on the profile or globally for the org. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz