Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? External lookup Geolocation Custom address Geofence 2 / 60 2. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.How should the administrator accomplish this goal? Change the Opportunity stage field to read only on the page layout. Make Lead Source a dependent picklist to the Opportunity stage field. Modify the Opportunity stage a dependent picklist to the Lead source field. Configure a validation rule requiring Lead Source when the stage is set to closed won. 3 / 60 3. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Campaign Member Role. Customize Opportunity Contact Role. Add the Campaign Member related list to the Opportunity page layout. Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Campaign Role. 4 / 60 4. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Resetting a locked-out user’s password automatically unlocks the user’s account. Resetting the password will change the user’s password policy. Single sign-on users can reset their own passwords using the forgot password link. 5 / 60 5. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Allow the critical update to auto-activate in a sandbox. Activate the critical update in a sandbox. Activate the critical update in production. Allow the critical update to auto-activate. 6 / 60 6. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Workflow Rule Platform Event Flow Builder Process Builder 7 / 60 7. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Approval Process Validation Rule Process Builder Outbound Message 8 / 60 8. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Delete the user and leave all records where they referenced in the Direct Manager Field without changes. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Deactivate the user and delete any records where they are referenced in the Direct Manager field. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. 9 / 60 9. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Customers Communities Components Consultants 10 / 60 10. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to connect an authenticator app to their Salesforce account. Users need to enter a verification code from email or SMS, whichever has higher priority. Users need to get a security token from a trusted network using Reset My Security Token. Users need to download and install an authenticator app on their mobile device. 11 / 60 11. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Assignment Rules. Case Queues Business Hours. Escalation Rules 12 / 60 12. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dashboard Filters Public Dashboards. Dynamic Dashboards Dashboard Subscriptions 13 / 60 13. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? Related Lookup Filters Search Layout Editor Compact Layout Editor Page Layout editor 14 / 60 14. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Use a Kanban list view for Opportunity. Create a simplified Opportunity page layout. Add a path for stage to the opportunity record page. Configure an auto launched flow for Opportunity editing. 15 / 60 15. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Validation rules. Dependent Picklists. Global Value Picklists Predefined field Values. 16 / 60 16. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Component Filter Lightning page Page Layout Home page 17 / 60 17. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable account teams and show the users how to set up a default account team. Create a queue for each team and assign account ownership to the queue. Enable and configure standard opportunity teams with splits. Propose the users manually share all their accounts with their teammates. 18 / 60 18. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is not required to save records via the API on that object. The field is optional when saving records via web-to-lead and web-to-case. The field is added to every page layout on that object. The field is universally required to save a record on that object. 19 / 60 19. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and three page layouts. Create three sales processes. Create three record types and one page layout. Create one sales process. Create one record type and three page layouts. Create one sales process. Create three record types and three page layouts. 20 / 60 20. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Opportunity Stages Opportunity List View Forecasting Sales Quotes 21 / 60 21. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is permanently deleted. The data is restorable from the recycle bin. The data associated with the field is required. The data in the field is stored for 20 days. 22 / 60 22. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Re-assign the Case. Change the Case Priority. Re-open the Case. Send email notifications. 23 / 60 23. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Create a new queue and add Cases as an available object. Configure a flow to assign the cases to the queue. Use assignment rules to set the queue as the owner of the case. Add Cass to the existing queue as available object. 24 / 60 24. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.which feature should an administrator configure to meet this requirement? Case Assignment Rules. Case Dashboard Refreshes. Case Escalation Rules. Case Scheduled Reports. 25 / 60 25. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Make the field editable on page layouts. Create a custom field on Opportunity. Define a new Stage picklist value. Configure Forecasting support. 26 / 60 26. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Utilize a flow to identify the correct queue and assign the case. Create an Escalation Rules to send cases to the correct queue. Use a custom email services to set the owner of the case upon creation. Configure Email-to-Case so emails are delivered to the correct queue. 27 / 60 27. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Select the requirement checkbox next to the loss reason field on the page layout. Check the required checkbox on the Loss Reason field in Object Manger. Configure a workflow rule to display an error if Loss Reason is blank. 28 / 60 28. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Include the action in the Salesforce Mobile Navigation menu. Create a custom Lightning App with the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. Modify compact Case page layout to include the action. 29 / 60 29. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Quick Action Workflow Rule Flow Builder Outbound Message 30 / 60 30. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Export Wizard. Data Loader. Data Import Wizard. Data Export Wizard. 31 / 60 31. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Bucket Column Group Rows Detail Column Filter Logic 32 / 60 32. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The current user does not have access to the report folder. The running dashboard user and viewer have different permissions. The dashboard needs to be refreshed. The report needs to be refreshed. 33 / 60 33. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.What could the issue be? The flow trigger is missing. The flow is inactive. The flow URL is deactivated. The flow is read only. 34 / 60 34. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Record Type Picklist value sets Related lookup filters Fields and relationships 35 / 60 35. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Design a standard Campaign report and add the value Won Opportunities in Campaign field. Perform periodic data job to update campaign records. Create a roll-up summary field on Opportunity to Campaign. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. 36 / 60 36. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Workflow Rule Validation Rule Require Field. Lead Conversion. 37 / 60 37. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Account Case Contact Campaign 38 / 60 38. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers An administrator needs to create a group to enable record sharing. The Add Record action must be configured in the group publisher. Collaboration groups are created automatically for every department. Object layouts should be configured to include the groups related list. 39 / 60 39. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Workflow Rule Field Update Process builder Outbound Message 40 / 60 40. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Create a new profile Set Up Manual Sharing Configure permission sets. Assign a new role. 41 / 60 41. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with Read Permission on account. A user with the Manage Cases Permission. A user with the System Administrator profile. A user with manager role above the agent. 42 / 60 42. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Populate the Manager standard field on the sales users’ User Detail page. Allow the submitter choose the approver manually. Configure two separate approval processes. Create a custom Discount field on the opportunity to capture the discount amount. 43 / 60 43. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Account Contract Case Request Ticket 44 / 60 44. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Enable Opportunity Update Reminders Set up Big Deal Alerts for the amount. Opportunity warning in Kanban View. Key Deals component on the homepage. 45 / 60 45. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Review the field level security of the field for the user profile. Update the organization wide default for the object. Run the setup audit trail for the organization. Ensure that the page layout for the user’s profile has been updated. 46 / 60 46. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? SMS Response Web-to-Case Omni-Channel Email-to-Case 47 / 60 47. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Auto launched Flow Field Update Email Alert Chatter Post 48 / 60 48. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Grant create, read, edit and delete access to customer accounts on the partner team profile. Add members of the partner management team to the default Account team for the customer accounts. Create one record type for customer accounts and one record type for partner accounts. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. 49 / 60 49. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Alerts Email Templates Email Notifications Email-to-Case 50 / 60 50. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Record Detail Autolaunched Flow Related List Screen Flow 51 / 60 51. What are three characteristics of a master-detail relationship?Choose 3 answers Each object can have up to five master-detail relationships. Roll-up summaries are supported in master-detail relationships. The owner field on the detail records is the owner of the master record. Permissions for the detail record are set independently of the master. The master object can be a standard or custom object. 52 / 60 52. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Email Alert Action Quick Action Approval Process Outbound Message 53 / 60 53. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Dataloader.io Manual Import Data Import Wizard Data Loader 54 / 60 54. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Uncheck the end user Flow Errors box in setup. Remove validation rules so that the users are able to process without complete records. Create a permission set to allow users to bypass the error. 55 / 60 55. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Allow the reps to set business hours manually. Adjust the currant business hours to accommodate the Eastern Time Zone. Set temporary business hours for each time zone. Create one set of business hours per time zone. 56 / 60 56. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Use a partner community to track the Contacts. Enable Contacts to multiple Accounts. Create a new Contact record for each agency. Create a Junction object to track many-to-many relationship. 57 / 60 57. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Build the dashboards manually to meet the deadline. Check the AppExchange for prebuilt Solution that can be easily customized. Hire a Consultant to build the custom dashboards. Train someone on the sales and marketing teams to build dashboards 58 / 60 58. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Profile Assignment Role Assignment. Page layout Assignment. 59 / 60 59. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Password complexity requirement. Password different then username Minimum password length. Prevent common words 60 / 60 60. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Validation rules that ensure that users are entering accurate sales stage information. Public groups to limit record types and sales processes for opportunities. Separate record types and Sales processes for the different types of opportunities. Different page layouts that control the picklist values for the opportunity types. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz