Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Edit the status choices directly on the record type. Reduce the number of case status values to five. Review which status choices are needed for each record type and create support processes for each that is necessary. 2 / 60 2. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Add Cass to the existing queue as available object. Configure a flow to assign the cases to the queue. Use assignment rules to set the queue as the owner of the case. Create a new queue and add Cases as an available object. 3 / 60 3. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Case Queues Business Hours. Assignment Rules. Escalation Rules 4 / 60 4. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Detail Column Bucket Column Group Rows Filter Logic 5 / 60 5. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Field Update Auto launched Flow Chatter Post Email Alert 6 / 60 6. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with manager role above the agent. A user with the Manage Cases Permission. A user with Read Permission on account. A user with the System Administrator profile. 7 / 60 7. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Campaign Member Role. Add the Campaign Member related list to the Opportunity page layout. Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Campaign Role. Customize Opportunity Contact Role. 8 / 60 8. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Create a workflow rule with an outbound message. Set up a scheduled process in Process Builder. Configure a scheduled flow in flow Builder. Use a process to update the account when it is edited. 9 / 60 9. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Set Up Manual Sharing Create a new profile Configure permission sets. Assign a new role. 10 / 60 10. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Check the required checkbox on the Loss Reason field in Object Manger. Select the requirement checkbox next to the loss reason field on the page layout. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Configure a workflow rule to display an error if Loss Reason is blank. 11 / 60 11. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The report needs to be refreshed. The current user does not have access to the report folder. The running dashboard user and viewer have different permissions. The dashboard needs to be refreshed. 12 / 60 12. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Use Validation Rules. Enable guided selling. Mark fields required on the page layout. Use Flow to mark fields required. Configure Opportunity Path. 13 / 60 13. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Resetting a locked-out user’s password automatically unlocks the user’s account. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Single sign-on users can reset their own passwords using the forgot password link. Resetting the password will change the user’s password policy. 14 / 60 14. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?Choose 2 answers Two page layouts, one record type, two picklists One page layout, two record types, one picklist Two permission sets, one record type, one picklist One record type, two profiles, one picklist 15 / 60 15. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Map the picklist field on the Lead to the Contact. Create a custom picklist field on Contact. Update the picklist value with a validation rule. Set the picklist field to be required on the Lead Object. 16 / 60 16. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The role IP address restrictions The user’s Two-Factor Authentication for API Logins permission The user’s profile login hours restrictions The user’s Two-Factor Authentication for User Interface Logins permission 17 / 60 17. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Validation Rule Lead Conversion. Workflow Rule Require Field. 18 / 60 18. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? Compact Layout Editor Page Layout editor Search Layout Editor Related Lookup Filters 19 / 60 19. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers Only standard objects support master-detail relationships. A new standard object can be created. Custom and standard objects have standard fields. Standard objects are included with Salesforce. 20 / 60 20. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Field-Level Security Approval Process Assignment Rule Validation Rule 21 / 60 21. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Enable Contacts to multiple Accounts. Create a new Contact record for each agency. Use a partner community to track the Contacts. Create a Junction object to track many-to-many relationship. 22 / 60 22. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Component Filter Home page Page Layout Lightning page 23 / 60 23. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Create a tab and add the screen flow to the page. Install an app from the AppExchange. Add the flow in the utility bar of the console Use a flow element and add the screen flow to the record page. 24 / 60 24. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.How Should the administrator share records owned by sales team A with Sales team B? Hierarchical sharing Owner based sharing Criteria based sharing Use Manual sharing 25 / 60 25. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Configure two separate approval processes. Create a custom Discount field on the opportunity to capture the discount amount. Allow the submitter choose the approver manually. Populate the Manager standard field on the sales users’ User Detail page. 26 / 60 26. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Object layouts should be configured to include the groups related list. The Add Record action must be configured in the group publisher. An administrator needs to create a group to enable record sharing. Collaboration groups are created automatically for every department. 27 / 60 27. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Deactivate the user and delete any records where they are referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. 28 / 60 28. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Profile Assignment Page layout Assignment. Role Assignment. 29 / 60 29. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is permanently deleted. The data associated with the field is required. The data in the field is stored for 20 days. The data is restorable from the recycle bin. 30 / 60 30. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Create a new permission set that has Delete access deselected for the objects. Create a new role that prevents Delete permissions from rolling up to the users. Edit the profile for the users to remove Delete access from the objects. Use a muting permission set with a permission set group to mute selected permissions. 31 / 60 31. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Consultants Components Customers Communities 32 / 60 32. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Opportunity List View Opportunity Stages Forecasting Sales Quotes 33 / 60 33. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Create Record Custom Notification Outbound Message Assign Task 34 / 60 34. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Account Case Contract Request Ticket 35 / 60 35. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Single sign-on will allow users to log in from anywhere. Users can change their password to avoid login IP restrictions. IP address restrictions are set on the profile or globally for the org. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. 36 / 60 36. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Create one set of business hours per time zone. Allow the reps to set business hours manually. Set temporary business hours for each time zone. Adjust the currant business hours to accommodate the Eastern Time Zone. 37 / 60 37. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement? Add a public group and process builder to email the lead. Use Validation rule to trigger workflow to email to Lead. Create an assignment rule to email the lead. Configure an auto response rule to email the lead. 38 / 60 38. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Outbound Message Approval Process Process Builder Validation Rule 39 / 60 39. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Geofence Custom address Geolocation External lookup 40 / 60 40. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Manual Import Data Import Wizard Data Loader Dataloader.io 41 / 60 41. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Create a custom field on Opportunity. Configure Forecasting support. Define a new Stage picklist value. Make the field editable on page layouts. 42 / 60 42. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. 43 / 60 43. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and one page layout. Create three sales processes. Create three record types and three page layouts. Create one sales process. Create one record type and three page layouts. Create one sales process. Create three record types and three page layouts. 44 / 60 44. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Opportunity warning in Kanban View. Set up Big Deal Alerts for the amount. Enable Opportunity Update Reminders Key Deals component on the homepage. 45 / 60 45. An administrator supporting a global team of Salesforce users has been asked to configure company settingsChoose 2 options Password Policy Default Language Currency Locale Login Hours 46 / 60 46. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is added to every page layout on that object. The field is universally required to save a record on that object. The field is not required to save records via the API on that object. The field is optional when saving records via web-to-lead and web-to-case. 47 / 60 47. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Scheduled Flow Quick Action Flow Screen Flow Before Save Flow 48 / 60 48. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Platform Event Flow Builder Workflow Rule Process Builder 49 / 60 49. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Use process builder to capture the daily average on each opportunity. Add Formula Fields to track Stages on each Opportunity. Run the Opportunity Stage Duration report. Refresh weekly reporting snapshots for Closed Opportunities. 50 / 60 50. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Add the Campaign Member Statuses related list to the Page Layout. Modify the picklist value on the Campaign Member Statuses related list. Mass modify the Campaign Member Statuses related list. Edit the picklist values for the Campaign Status in object Manager. 51 / 60 51. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email-to-Case Email Templates Email Notifications Email Alerts 52 / 60 52. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Lightning Web Component Approval Process Process Builder Workflow Field Update 53 / 60 53. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Outbound Message Process builder Workflow Rule Field Update 54 / 60 54. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Assignment Rule Omni-Channel Supervisor Formula Field Case Escalation Rule 55 / 60 55. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Email Alert Action Outbound Message Approval Process Quick Action 56 / 60 56. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Web-to-Case Case Escalation Case Queues Email-to-Case 57 / 60 57. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Modify compact Case page layout to include the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. Create a custom Lightning App with the action. Include the action in the Salesforce Mobile Navigation menu. 58 / 60 58. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Add a path for stage to the opportunity record page. Configure an auto launched flow for Opportunity editing. Use a Kanban list view for Opportunity. Create a simplified Opportunity page layout. 59 / 60 59. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Flow Builder Workflow Rule Quick Action Outbound Message 60 / 60 60. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Mass Transfer Tool Data Import Wizard Data Loader Dataloader.io Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz