Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Set up a scheduled process in Process Builder. Create a workflow rule with an outbound message. Use a process to update the account when it is edited. Configure a scheduled flow in flow Builder. 2 / 60 2. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Grant create, read, edit and delete access to customer accounts on the partner team profile. Create one record type for customer accounts and one record type for partner accounts. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. Add members of the partner management team to the default Account team for the customer accounts. 3 / 60 3. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? Email-to-Case SMS Response Web-to-Case Omni-Channel 4 / 60 4. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. 5 / 60 5. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.What should the administrator suggest to meet these requirement? Email Alerts Assignment Rules Auto-Response Rules Knowledge Articles 6 / 60 6. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Key Deals component on the homepage. Opportunity warning in Kanban View. Enable Opportunity Update Reminders Set up Big Deal Alerts for the amount. 7 / 60 7. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Outbound Message Field Update Process builder Workflow Rule 8 / 60 8. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Use a partner community to track the Contacts. Create a Junction object to track many-to-many relationship. Enable Contacts to multiple Accounts. Create a new Contact record for each agency. 9 / 60 9. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Screen Flow Autolaunched Flow Related List Record Detail 10 / 60 10. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Include the action in the Salesforce Mobile Navigation menu. Create a custom Lightning App with the action. Modify compact Case page layout to include the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. 11 / 60 11. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Resetting the password will change the user’s password policy. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Single sign-on users can reset their own passwords using the forgot password link. Resetting a locked-out user’s password automatically unlocks the user’s account. 12 / 60 12. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Set Up Manual Sharing Create a new profile Assign a new role. Configure permission sets. 13 / 60 13. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Marketing user checkbox Permission sets Field-level security Organization-wide defaults 14 / 60 14. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Assignment Rule Field-Level Security Approval Process Validation Rule 15 / 60 15. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Role Assignment. Profile Assignment Page layout Assignment. 16 / 60 16. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Case Escalation Case Queues Email-to-Case Web-to-Case 17 / 60 17. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable and configure standard opportunity teams with splits. Enable account teams and show the users how to set up a default account team. Create a queue for each team and assign account ownership to the queue. Propose the users manually share all their accounts with their teammates. 18 / 60 18. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Outbound Message Assign Task Custom Notification Create Record 19 / 60 19. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Create a new queue and add Cases as an available object. Add Cass to the existing queue as available object. Use assignment rules to set the queue as the owner of the case. Configure a flow to assign the cases to the queue. 20 / 60 20. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers A new standard object can be created. Only standard objects support master-detail relationships. Standard objects are included with Salesforce. Custom and standard objects have standard fields. 21 / 60 21. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Set temporary business hours for each time zone. Adjust the currant business hours to accommodate the Eastern Time Zone. Create one set of business hours per time zone. Allow the reps to set business hours manually. 22 / 60 22. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. Search for licenses types in setup. User Management settings in setup. Usage based entitlement related list in company information. User Licenses Related List in Company information. 23 / 60 23. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Auto launched Flow Field Update Email Alert Chatter Post 24 / 60 24. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Flow Builder Process Builder Approval Process Outbound Message 25 / 60 25. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Flow Builder Quick Action Outbound Message Workflow Rule 26 / 60 26. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is restorable from the recycle bin. The data is permanently deleted. The data in the field is stored for 20 days. The data associated with the field is required. 27 / 60 27. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Map Custom Lead Fields List Email Activities Campaign Influence Campaign Hierarchy 28 / 60 28. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.Which feature meets this requirement? Activity Timeline. Key Deals Performance chart. Big Deal Alerts 29 / 60 29. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Perform periodic data job to update campaign records. Create a roll-up summary field on Opportunity to Campaign. Design a standard Campaign report and add the value Won Opportunities in Campaign field. 30 / 60 30. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Campaign Member Role. Customize Opportunity Contact Role. Add the Campaign Member related list to the Opportunity page layout. Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Campaign Role. 31 / 60 31. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Assignment Create Records Update Records Get Records 32 / 60 32. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Account Case Contact Campaign 33 / 60 33. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a single value? Gauge Table Stacked Bar Donut 34 / 60 34. What are three characteristics of a master-detail relationship?Choose 3 answers The master object can be a standard or custom object. Roll-up summaries are supported in master-detail relationships. Each object can have up to five master-detail relationships. The owner field on the detail records is the owner of the master record. Permissions for the detail record are set independently of the master. 35 / 60 35. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Components Customers Consultants Communities 36 / 60 36. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create a hierarchical lookup Create a master-detail lookup. Create an encrypted lookup Create an indirect lookup 37 / 60 37. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with the Manage Cases Permission. A user with the System Administrator profile. A user with Read Permission on account. A user with manager role above the agent. 38 / 60 38. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Page Layout Home page Component Filter Lightning page 39 / 60 39. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? From the page layout editor, drag the field to the highlights panel. Create a new page layout and a new section titled highlights panel. In the Account object manager, create a custom compact layout. Make the field required and move it to the top of the page. 40 / 60 40. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The user’s Two-Factor Authentication for User Interface Logins permission The role IP address restrictions The user’s profile login hours restrictions The user’s Two-Factor Authentication for API Logins permission 41 / 60 41. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Add the flow in the utility bar of the console Use a flow element and add the screen flow to the record page. Create a tab and add the screen flow to the page. Install an app from the AppExchange. 42 / 60 42. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Scheduled Flow Screen Flow Before Save Flow Quick Action Flow 43 / 60 43. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Data Import Wizard Manual Import Data Loader Dataloader.io 44 / 60 44. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Notifications Email-to-Case Email Alerts Email Templates 45 / 60 45. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Dataloader.io Mass Transfer Tool Data Loader Data Import Wizard 46 / 60 46. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is added to every page layout on that object. The field is universally required to save a record on that object. The field is optional when saving records via web-to-lead and web-to-case. The field is not required to save records via the API on that object. 47 / 60 47. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Password different then username Password complexity requirement. Minimum password length. Prevent common words 48 / 60 48. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Separate record types and Sales processes for the different types of opportunities. Validation rules that ensure that users are entering accurate sales stage information. Public groups to limit record types and sales processes for opportunities. Different page layouts that control the picklist values for the opportunity types. 49 / 60 49. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dashboard Filters Dashboard Subscriptions Public Dashboards. Dynamic Dashboards 50 / 60 50. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the Get Records element to find the Id. Use the {!Account.Id} record variable. Use the $Record global variable. Use the {!Contact.Id} global variable. 51 / 60 51. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Include more tab components with filters. Remove fields from the record details component. Delete the extra component from the page. Add Component visibility filters to the Components. 52 / 60 52. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Populate the Manager standard field on the sales users’ User Detail page. Allow the submitter choose the approver manually. Configure two separate approval processes. Create a custom Discount field on the opportunity to capture the discount amount. 53 / 60 53. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Review the field level security of the field for the user profile. Ensure that the page layout for the user’s profile has been updated. Update the organization wide default for the object. Run the setup audit trail for the organization. 54 / 60 54. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Create a permission set to allow users to bypass the error. Uncheck the end user Flow Errors box in setup. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Remove validation rules so that the users are able to process without complete records. 55 / 60 55. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.What could the issue be? The flow is inactive. The flow URL is deactivated. The flow is read only. The flow trigger is missing. 56 / 60 56. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Process Builder Workflow Field Update Lightning Web Component Approval Process 57 / 60 57. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.How should an administrator meet this requirement? Update page layout assignments. Define multiple record types. Assign Lightning pages as app default. Create different user profiles. 58 / 60 58. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?Choose 2 answers Two permission sets, one record type, one picklist Two page layouts, one record type, two picklists One page layout, two record types, one picklist One record type, two profiles, one picklist 59 / 60 59. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Object layouts should be configured to include the groups related list. An administrator needs to create a group to enable record sharing. The Add Record action must be configured in the group publisher. Collaboration groups are created automatically for every department. 60 / 60 60. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Define a new Stage picklist value. Create a custom field on Opportunity. Make the field editable on page layouts. Configure Forecasting support. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz