Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Validation Rule Approval Process Outbound Message Process Builder 2 / 60 2. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. User Licenses Related List in Company information. Search for licenses types in setup. User Management settings in setup. Usage based entitlement related list in company information. 3 / 60 3. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Assignment Rule Case Escalation Rule Omni-Channel Supervisor Formula Field 4 / 60 4. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is restorable from the recycle bin. The data associated with the field is required. The data is permanently deleted. The data in the field is stored for 20 days. 5 / 60 5. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to enter a verification code from email or SMS, whichever has higher priority. Users need to get a security token from a trusted network using Reset My Security Token. Users need to download and install an authenticator app on their mobile device. Users need to connect an authenticator app to their Salesforce account. 6 / 60 6. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Use a process to update the account when it is edited. Configure a scheduled flow in flow Builder. Create a workflow rule with an outbound message. Set up a scheduled process in Process Builder. 7 / 60 7. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable account teams and show the users how to set up a default account team. Create a queue for each team and assign account ownership to the queue. Enable and configure standard opportunity teams with splits. Propose the users manually share all their accounts with their teammates. 8 / 60 8. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is optional when saving records via web-to-lead and web-to-case. The field is universally required to save a record on that object. The field is added to every page layout on that object. The field is not required to save records via the API on that object. 9 / 60 9. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Import Wizard. Data Export Wizard. Data Loader. Data Export Wizard. 10 / 60 10. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.What could the issue be? The flow is inactive. The flow trigger is missing. The flow is read only. The flow URL is deactivated. 11 / 60 11. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Flow Builder Approval Process Outbound Message Process Builder 12 / 60 12. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The running dashboard user and viewer have different permissions. The report needs to be refreshed. The dashboard needs to be refreshed. The current user does not have access to the report folder. 13 / 60 13. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Opportunity List View Forecasting Sales Quotes Opportunity Stages 14 / 60 14. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a single value? Stacked Bar Donut Gauge Table 15 / 60 15. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?Choose 2 answers Move the dashboard reports to the view-only folder. Move the dashboard to the user’s private folder. Change the dashboard to be a dynamic dashboard. Create a new report folder with viewer access. 16 / 60 16. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Create a custom picklist field on Contact. Update the picklist value with a validation rule. Set the picklist field to be required on the Lead Object. Map the picklist field on the Lead to the Contact. 17 / 60 17. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Case Escalation Web-to-Case Email-to-Case Case Queues 18 / 60 18. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Password different then username Prevent common words Password complexity requirement. Minimum password length. 19 / 60 19. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue.What should the administrator suggest to meet these requirement? Email Alerts Knowledge Articles Assignment Rules Auto-Response Rules 20 / 60 20. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.How Should the administrator share records owned by sales team A with Sales team B? Owner based sharing Criteria based sharing Use Manual sharing Hierarchical sharing 21 / 60 21. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? Favorites. Utility Bar. Home Page. Today 22 / 60 22. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.Which feature meets this requirement? Key Deals Activity Timeline. Performance chart. Big Deal Alerts 23 / 60 23. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Allow the submitter choose the approver manually. Populate the Manager standard field on the sales users’ User Detail page. Create a custom Discount field on the opportunity to capture the discount amount. Configure two separate approval processes. 24 / 60 24. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with manager role above the agent. A user with the Manage Cases Permission. A user with Read Permission on account. A user with the System Administrator profile. 25 / 60 25. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Lightning Web Component Approval Process Workflow Field Update Process Builder 26 / 60 26. What are three characteristics of a master-detail relationship?Choose 3 answers The master object can be a standard or custom object. Each object can have up to five master-detail relationships. Roll-up summaries are supported in master-detail relationships. The owner field on the detail records is the owner of the master record. Permissions for the detail record are set independently of the master. 27 / 60 27. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Email Alert Field Update Chatter Post Auto launched Flow 28 / 60 28. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Campaign Influence Map Custom Lead Fields List Email Activities Campaign Hierarchy 29 / 60 29. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.which feature should an administrator configure to meet this requirement? Case Dashboard Refreshes. Case Assignment Rules. Case Escalation Rules. Case Scheduled Reports. 30 / 60 30. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement? Configure an auto response rule to email the lead. Create an assignment rule to email the lead. Add a public group and process builder to email the lead. Use Validation rule to trigger workflow to email to Lead. 31 / 60 31. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Create a custom field on Opportunity. Configure Forecasting support. Make the field editable on page layouts. Define a new Stage picklist value. 32 / 60 32. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout.What should the administrator use to fulfill this request? Record Type Assignment Page Layout Assignment Component Visibility Sharing settings 33 / 60 33. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Perform periodic data job to update campaign records. Create a roll-up summary field on Opportunity to Campaign. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Design a standard Campaign report and add the value Won Opportunities in Campaign field. 34 / 60 34. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and three page layouts. Create one sales process. Create three record types and three page layouts. Create three sales processes. Create three record types and one page layout. Create one sales process. Create one record type and three page layouts. 35 / 60 35. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Lead Conversion. Validation Rule Require Field. Workflow Rule 36 / 60 36. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Add the Campaign Member related list to the Opportunity page layout. Customize Opportunity Contact Role. Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Campaign Member Role. Customize Campaign Role. 37 / 60 37. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create an encrypted lookup Create a master-detail lookup. Create a hierarchical lookup Create an indirect lookup 38 / 60 38. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? Make the field required and move it to the top of the page. From the page layout editor, drag the field to the highlights panel. In the Account object manager, create a custom compact layout. Create a new page layout and a new section titled highlights panel. 39 / 60 39. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Build the dashboards manually to meet the deadline. Train someone on the sales and marketing teams to build dashboards Check the AppExchange for prebuilt Solution that can be easily customized. Hire a Consultant to build the custom dashboards. 40 / 60 40. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Review which status choices are needed for each record type and create support processes for each that is necessary. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Reduce the number of case status values to five. Edit the status choices directly on the record type. 41 / 60 41. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Workflow Rule Platform Event Process Builder Flow Builder 42 / 60 42. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Approval Process Assignment Rule Field-Level Security Validation Rule 43 / 60 43. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The user’s profile login hours restrictions The user’s Two-Factor Authentication for API Logins permission The user’s Two-Factor Authentication for User Interface Logins permission The role IP address restrictions 44 / 60 44. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Alerts Email-to-Case Email Notifications Email Templates 45 / 60 45. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Create a new permission set that has Delete access deselected for the objects. Use a muting permission set with a permission set group to mute selected permissions. Edit the profile for the users to remove Delete access from the objects. Create a new role that prevents Delete permissions from rolling up to the users. 46 / 60 46. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Install an app from the AppExchange. Add the flow in the utility bar of the console Create a tab and add the screen flow to the page. Use a flow element and add the screen flow to the record page. 47 / 60 47. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Workflow Rule Process builder Field Update Outbound Message 48 / 60 48. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Global Value Picklists Validation rules. Predefined field Values. Dependent Picklists. 49 / 60 49. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Single sign-on users can reset their own passwords using the forgot password link. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Resetting a locked-out user’s password automatically unlocks the user’s account. Resetting the password will change the user’s password policy. 50 / 60 50. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a screen flow. The flow is a before save flow. The version of the flow is activated. The version of the flow is inactive. 51 / 60 51. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Run the Opportunity Stage Duration report. Add Formula Fields to track Stages on each Opportunity. Use process builder to capture the daily average on each opportunity. Refresh weekly reporting snapshots for Closed Opportunities. 52 / 60 52. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Geolocation Custom address External lookup Geofence 53 / 60 53. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.How should the administrator accomplish this goal? Change the Opportunity stage field to read only on the page layout. Make Lead Source a dependent picklist to the Opportunity stage field. Modify the Opportunity stage a dependent picklist to the Lead source field. Configure a validation rule requiring Lead Source when the stage is set to closed won. 54 / 60 54. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Add Cass to the existing queue as available object. Create a new queue and add Cases as an available object. Configure a flow to assign the cases to the queue. Use assignment rules to set the queue as the owner of the case. 55 / 60 55. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Select the requirement checkbox next to the loss reason field on the page layout. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Configure a workflow rule to display an error if Loss Reason is blank. Check the required checkbox on the Loss Reason field in Object Manger. 56 / 60 56. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Add Component visibility filters to the Components. Include more tab components with filters. Delete the extra component from the page. Remove fields from the record details component. 57 / 60 57. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Create Records Update Records Assignment Get Records 58 / 60 58. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers Role Assignment. Profile Assignment App Manager Assignment. Page layout Assignment. 59 / 60 59. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Send email notifications. Change the Case Priority. Re-assign the Case. Re-open the Case. 60 / 60 60. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? Omni-Channel Email-to-Case Web-to-Case SMS Response Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz