Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Configure Opportunity Path. Use Validation Rules. Enable guided selling. Use Flow to mark fields required. Mark fields required on the page layout. 2 / 60 2. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Case Escalation Rule Assignment Rule Formula Field Omni-Channel Supervisor 3 / 60 3. What are three characteristics of a master-detail relationship?Choose 3 answers Permissions for the detail record are set independently of the master. Each object can have up to five master-detail relationships. Roll-up summaries are supported in master-detail relationships. The master object can be a standard or custom object. The owner field on the detail records is the owner of the master record. 4 / 60 4. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Chatter Post Email Alert Field Update Auto launched Flow 5 / 60 5. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Create one record type for customer accounts and one record type for partner accounts. Grant create, read, edit and delete access to customer accounts on the partner team profile. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. Add members of the partner management team to the default Account team for the customer accounts. 6 / 60 6. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Workflow Field Update Lightning Web Component Process Builder Approval Process 7 / 60 7. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Create a tab and add the screen flow to the page. Install an app from the AppExchange. Use a flow element and add the screen flow to the record page. Add the flow in the utility bar of the console 8 / 60 8. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Bucket Column Filter Logic Group Rows Detail Column 9 / 60 9. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Home page Lightning page Component Filter Page Layout 10 / 60 10. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? From the page layout editor, drag the field to the highlights panel. Make the field required and move it to the top of the page. Create a new page layout and a new section titled highlights panel. In the Account object manager, create a custom compact layout. 11 / 60 11. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Export Wizard. Data Export Wizard. Data Import Wizard. Data Loader. 12 / 60 12. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the {!Contact.Id} global variable. Use the $Record global variable. Use the {!Account.Id} record variable. Use the Get Records element to find the Id. 13 / 60 13. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Deactivate the user and delete any records where they are referenced in the Direct Manager field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. 14 / 60 14. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. Search for licenses types in setup. Usage based entitlement related list in company information. User Management settings in setup. User Licenses Related List in Company information. 15 / 60 15. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Edit the picklist values for the Campaign Status in object Manager. Mass modify the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. Modify the picklist value on the Campaign Member Statuses related list. 16 / 60 16. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Use process builder to capture the daily average on each opportunity. Add Formula Fields to track Stages on each Opportunity. Run the Opportunity Stage Duration report. Refresh weekly reporting snapshots for Closed Opportunities. 17 / 60 17. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? List Email Activities Map Custom Lead Fields Campaign Influence Campaign Hierarchy 18 / 60 18. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Forecasting Opportunity List View Opportunity Stages Sales Quotes 19 / 60 19. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Workflow Rule Outbound Message Flow Builder Quick Action 20 / 60 20. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Enable Opportunity Update Reminders Key Deals component on the homepage. Opportunity warning in Kanban View. Set up Big Deal Alerts for the amount. 21 / 60 21. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. IP address restrictions are set on the profile or globally for the org. Single sign-on will allow users to log in from anywhere. Users can change their password to avoid login IP restrictions. 22 / 60 22. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.What could the issue be? The flow is inactive. The flow trigger is missing. The flow is read only. The flow URL is deactivated. 23 / 60 23. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers Custom and standard objects have standard fields. Only standard objects support master-detail relationships. Standard objects are included with Salesforce. A new standard object can be created. 24 / 60 24. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Marketing user checkbox Field-level security Permission sets Organization-wide defaults 25 / 60 25. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Campaign Member Role. Add the Opportunity Contact Role related list to the Opportunity page layout. Add the Campaign Member related list to the Opportunity page layout. Customize Campaign Role. Customize Opportunity Contact Role. 26 / 60 26. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers The Add Record action must be configured in the group publisher. Collaboration groups are created automatically for every department. An administrator needs to create a group to enable record sharing. Object layouts should be configured to include the groups related list. 27 / 60 27. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data is restorable from the recycle bin. The data is permanently deleted. The data in the field is stored for 20 days. The data associated with the field is required. 28 / 60 28. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to get a security token from a trusted network using Reset My Security Token. Users need to enter a verification code from email or SMS, whichever has higher priority. Users need to download and install an authenticator app on their mobile device. Users need to connect an authenticator app to their Salesforce account. 29 / 60 29. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Uncheck the end user Flow Errors box in setup. Remove validation rules so that the users are able to process without complete records. Create a permission set to allow users to bypass the error. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. 30 / 60 30. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Custom Notification Outbound Message Assign Task Create Record 31 / 60 31. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Utilize a flow to identify the correct queue and assign the case. Configure Email-to-Case so emails are delivered to the correct queue. Use a custom email services to set the owner of the case upon creation. Create an Escalation Rules to send cases to the correct queue. 32 / 60 32. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable account teams and show the users how to set up a default account team. Propose the users manually share all their accounts with their teammates. Enable and configure standard opportunity teams with splits. Create a queue for each team and assign account ownership to the queue. 33 / 60 33. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Account Ticket Contract Request Case 34 / 60 34. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. 35 / 60 35. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Before Save Flow Screen Flow Scheduled Flow Quick Action Flow 36 / 60 36. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Create a new profile Configure permission sets. Set Up Manual Sharing Assign a new role. 37 / 60 37. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Different page layouts that control the picklist values for the opportunity types. Separate record types and Sales processes for the different types of opportunities. Public groups to limit record types and sales processes for opportunities. Validation rules that ensure that users are entering accurate sales stage information. 38 / 60 38. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Public Dashboards. Dashboard Subscriptions Dynamic Dashboards Dashboard Filters 39 / 60 39. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Manual Import Data Import Wizard Dataloader.io Data Loader 40 / 60 40. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a screen flow. The version of the flow is activated. The flow is a before save flow. The version of the flow is inactive. 41 / 60 41. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Global Value Picklists Dependent Picklists. Validation rules. Predefined field Values. 42 / 60 42. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email-to-Case Email Templates Email Alerts Email Notifications 43 / 60 43. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Profile Assignment Page layout Assignment. Role Assignment. 44 / 60 44. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Related List Record Detail Autolaunched Flow Screen Flow 45 / 60 45. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Platform Event Process Builder Flow Builder Workflow Rule 46 / 60 46. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Allow the critical update to auto-activate. Activate the critical update in a sandbox. Activate the critical update in production. Allow the critical update to auto-activate in a sandbox. 47 / 60 47. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.How Should the administrator share records owned by sales team A with Sales team B? Use Manual sharing Criteria based sharing Hierarchical sharing Owner based sharing 48 / 60 48. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Use a muting permission set with a permission set group to mute selected permissions. Edit the profile for the users to remove Delete access from the objects. Create a new role that prevents Delete permissions from rolling up to the users. Create a new permission set that has Delete access deselected for the objects. 49 / 60 49. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout.What should the administrator use to fulfill this request? Sharing settings Record Type Assignment Component Visibility Page Layout Assignment 50 / 60 50. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Review which status choices are needed for each record type and create support processes for each that is necessary. Edit the status choices directly on the record type. Reduce the number of case status values to five. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. 51 / 60 51. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with the System Administrator profile. A user with the Manage Cases Permission. A user with manager role above the agent. A user with Read Permission on account. 52 / 60 52. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Design a standard Campaign report and add the value Won Opportunities in Campaign field. Perform periodic data job to update campaign records. Create a roll-up summary field on Opportunity to Campaign. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. 53 / 60 53. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The user’s Two-Factor Authentication for User Interface Logins permission The user’s Two-Factor Authentication for API Logins permission The user’s profile login hours restrictions The role IP address restrictions 54 / 60 54. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Include the action in the Salesforce Mobile Navigation menu. Create a custom Lightning App with the action. Modify compact Case page layout to include the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. 55 / 60 55. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Approval Process Assignment Rule Validation Rule Field-Level Security 56 / 60 56. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Create a workflow rule with an outbound message. Configure a scheduled flow in flow Builder. Use a process to update the account when it is edited. Set up a scheduled process in Process Builder. 57 / 60 57. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers Resetting a locked-out user’s password automatically unlocks the user’s account. Single sign-on users can reset their own passwords using the forgot password link. Resetting the password will change the user’s password policy. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. 58 / 60 58. An administrator supporting a global team of Salesforce users has been asked to configure company settingsChoose 2 options Password Policy Login Hours Default Language Currency Locale 59 / 60 59. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Map the picklist field on the Lead to the Contact. Create a custom picklist field on Contact. Set the picklist field to be required on the Lead Object. Update the picklist value with a validation rule. 60 / 60 60. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Password complexity requirement. Prevent common words Minimum password length. Password different then username Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz