Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Public groups to limit record types and sales processes for opportunities. Validation rules that ensure that users are entering accurate sales stage information. Separate record types and Sales processes for the different types of opportunities. Different page layouts that control the picklist values for the opportunity types. 2 / 60 2. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Set temporary business hours for each time zone. Allow the reps to set business hours manually. Adjust the currant business hours to accommodate the Eastern Time Zone. Create one set of business hours per time zone. 3 / 60 3. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Account Ticket Contract Request Case 4 / 60 4. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create an encrypted lookup Create a master-detail lookup. Create an indirect lookup Create a hierarchical lookup 5 / 60 5. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Create a Junction object to track many-to-many relationship. Create a new Contact record for each agency. Enable Contacts to multiple Accounts. Use a partner community to track the Contacts. 6 / 60 6. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? Create a new page layout and a new section titled highlights panel. Make the field required and move it to the top of the page. In the Account object manager, create a custom compact layout. From the page layout editor, drag the field to the highlights panel. 7 / 60 7. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Object layouts should be configured to include the groups related list. Collaboration groups are created automatically for every department. An administrator needs to create a group to enable record sharing. The Add Record action must be configured in the group publisher. 8 / 60 8. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers Role Assignment. Profile Assignment Page layout Assignment. App Manager Assignment. 9 / 60 9. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Loader. Data Import Wizard. Data Export Wizard. Data Export Wizard. 10 / 60 10. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Email Alert Action Quick Action Approval Process Outbound Message 11 / 60 11. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dynamic Dashboards Dashboard Filters Public Dashboards. Dashboard Subscriptions 12 / 60 12. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Change the Case Priority. Send email notifications. Re-assign the Case. Re-open the Case. 13 / 60 13. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Configure a workflow rule to display an error if Loss Reason is blank. Select the requirement checkbox next to the loss reason field on the page layout. Check the required checkbox on the Loss Reason field in Object Manger. 14 / 60 14. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Set up Big Deal Alerts for the amount. Opportunity warning in Kanban View. Key Deals component on the homepage. Enable Opportunity Update Reminders 15 / 60 15. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Update the organization wide default for the object. Ensure that the page layout for the user’s profile has been updated. Run the setup audit trail for the organization. Review the field level security of the field for the user profile. 16 / 60 16. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Mass Transfer Tool Data Loader Dataloader.io Data Import Wizard 17 / 60 17. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Use process builder to capture the daily average on each opportunity. Run the Opportunity Stage Duration report. Add Formula Fields to track Stages on each Opportunity. Refresh weekly reporting snapshots for Closed Opportunities. 18 / 60 18. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Assignment Rules. Escalation Rules Business Hours. Case Queues 19 / 60 19. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Custom Notification Create Record Assign Task Outbound Message 20 / 60 20. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Enable guided selling. Mark fields required on the page layout. Use Validation Rules. Configure Opportunity Path. Use Flow to mark fields required. 21 / 60 21. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Create a new queue and add Cases as an available object. Configure a flow to assign the cases to the queue. Add Cass to the existing queue as available object. Use assignment rules to set the queue as the owner of the case. 22 / 60 22. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Dataloader.io Data Import Wizard Manual Import Data Loader 23 / 60 23. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Create Records Get Records Update Records Assignment 24 / 60 24. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Quick Action Flow Scheduled Flow Screen Flow Before Save Flow 25 / 60 25. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Set Up Manual Sharing Create a new profile Configure permission sets. Assign a new role. 26 / 60 26. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Remove fields from the record details component. Add Component visibility filters to the Components. Delete the extra component from the page. Include more tab components with filters. 27 / 60 27. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.How should an administrator meet this requirement? Assign Lightning pages as app default. Update page layout assignments. Create different user profiles. Define multiple record types. 28 / 60 28. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.Which two options should the administrator consider when resetting the user’s password?Choose 2 answers After resetting a password, the user may be required to activate their device to successfully log in to Salesforce. Single sign-on users can reset their own passwords using the forgot password link. Resetting a locked-out user’s password automatically unlocks the user’s account. Resetting the password will change the user’s password policy. 29 / 60 29. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The running dashboard user and viewer have different permissions. The dashboard needs to be refreshed. The current user does not have access to the report folder. The report needs to be refreshed. 30 / 60 30. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Define a new Stage picklist value. Make the field editable on page layouts. Create a custom field on Opportunity. Configure Forecasting support. 31 / 60 31. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and three page layouts. Create one sales process. Create one record type and three page layouts. Create one sales process. Create three record types and three page layouts. Create three sales processes. Create three record types and one page layout. 32 / 60 32. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Campaign Hierarchy Map Custom Lead Fields Campaign Influence List Email Activities 33 / 60 33. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Process Builder Approval Process Validation Rule Outbound Message 34 / 60 34. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Create a simplified Opportunity page layout. Use a Kanban list view for Opportunity. Configure an auto launched flow for Opportunity editing. Add a path for stage to the opportunity record page. 35 / 60 35. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Flow Builder Approval Process Process Builder Outbound Message 36 / 60 36. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Bucket Column Group Rows Detail Column Filter Logic 37 / 60 37. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Case Contact Account Campaign 38 / 60 38. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Customers Components Communities Consultants 39 / 60 39. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Allow the submitter choose the approver manually. Create a custom Discount field on the opportunity to capture the discount amount. Populate the Manager standard field on the sales users’ User Detail page. Configure two separate approval processes. 40 / 60 40. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.Which two items should the administrator do to make sure these values are populated? Set the picklist field to be required on the Lead Object. Create a custom picklist field on Contact. Update the picklist value with a validation rule. Map the picklist field on the Lead to the Contact. 41 / 60 41. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a single value? Table Gauge Stacked Bar Donut 42 / 60 42. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Workflow Field Update Lightning Web Component Approval Process Process Builder 43 / 60 43. An administrator supporting a global team of Salesforce users has been asked to configure company settingsChoose 2 options Currency Locale Default Language Login Hours Password Policy 44 / 60 44. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers Custom and standard objects have standard fields. Standard objects are included with Salesforce. A new standard object can be created. Only standard objects support master-detail relationships. 45 / 60 45. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.What should an administrator configure to meet this requirement? Validation Rule Assignment Rule Approval Process Field-Level Security 46 / 60 46. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Create a new role that prevents Delete permissions from rolling up to the users. Create a new permission set that has Delete access deselected for the objects. Use a muting permission set with a permission set group to mute selected permissions. Edit the profile for the users to remove Delete access from the objects. 47 / 60 47. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Field-level security Permission sets Organization-wide defaults Marketing user checkbox 48 / 60 48. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Use a flow element and add the screen flow to the record page. Install an app from the AppExchange. Create a tab and add the screen flow to the page. Add the flow in the utility bar of the console 49 / 60 49. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Add the Salesforce Mobile and Lightning Experience action to the page layout. Create a custom Lightning App with the action. Include the action in the Salesforce Mobile Navigation menu. Modify compact Case page layout to include the action. 50 / 60 50. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process?Choose 2 answers Chatter Post Field Update Auto launched Flow Email Alert 51 / 60 51. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is optional when saving records via web-to-lead and web-to-case. The field is added to every page layout on that object. The field is universally required to save a record on that object. The field is not required to save records via the API on that object. 52 / 60 52. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable and configure standard opportunity teams with splits. Create a queue for each team and assign account ownership to the queue. Propose the users manually share all their accounts with their teammates. Enable account teams and show the users how to set up a default account team. 53 / 60 53. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? Web-to-Case Omni-Channel Email-to-Case SMS Response 54 / 60 54. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.which feature should an administrator configure to meet this requirement? Case Dashboard Refreshes. Case Escalation Rules. Case Assignment Rules. Case Scheduled Reports. 55 / 60 55. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Flow Builder Workflow Rule Outbound Message Quick Action 56 / 60 56. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. Search for licenses types in setup. User Management settings in setup. User Licenses Related List in Company information. Usage based entitlement related list in company information. 57 / 60 57. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Create a permission set to allow users to bypass the error. Uncheck the end user Flow Errors box in setup. Remove validation rules so that the users are able to process without complete records. 58 / 60 58. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Add members of the partner management team to the default Account team for the customer accounts. Create one record type for customer accounts and one record type for partner accounts. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. Grant create, read, edit and delete access to customer accounts on the partner team profile. 59 / 60 59. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Deactivate the user and delete any records where they are referenced in the Direct Manager field. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. 60 / 60 60. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? Home Page. Today Favorites. Utility Bar. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz