Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Use a Kanban list view for Opportunity. Configure an auto launched flow for Opportunity editing. Add a path for stage to the opportunity record page. Create a simplified Opportunity page layout. 2 / 60 2. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a screen flow. The version of the flow is activated. The version of the flow is inactive. The flow is a before save flow. 3 / 60 3. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Create Record Outbound Message Assign Task Custom Notification 4 / 60 4. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.which two things should the administrator do to display the screen flow?Choose 2 answers Create a tab and add the screen flow to the page. Use a flow element and add the screen flow to the record page. Install an app from the AppExchange. Add the flow in the utility bar of the console 5 / 60 5. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Marketing user checkbox Organization-wide defaults Field-level security Permission sets 6 / 60 6. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Change the Case Priority. Re-assign the Case. Re-open the Case. Send email notifications. 7 / 60 7. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers A new standard object can be created. Only standard objects support master-detail relationships. Standard objects are included with Salesforce. Custom and standard objects have standard fields. 8 / 60 8. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Campaign Contact Case Account 9 / 60 9. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.What automation tool best accomplishes this? Validation Rule Process Builder Outbound Message Approval Process 10 / 60 10. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Modify the picklist value on the Campaign Member Statuses related list. Mass modify the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. Edit the picklist values for the Campaign Status in object Manager. 11 / 60 11. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.How should the administrator recommend automating this business process? Set up a scheduled process in Process Builder. Use a process to update the account when it is edited. Configure a scheduled flow in flow Builder. Create a workflow rule with an outbound message. 12 / 60 12. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Workflow Rule Quick Action Outbound Message Flow Builder 13 / 60 13. Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.How should an administrator configure this requirement? Configure a workflow rule to display an error if Loss Reason is blank. Check the required checkbox on the Loss Reason field in Object Manger. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank. Select the requirement checkbox next to the loss reason field on the page layout. 14 / 60 14. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Related lookup filters Picklist value sets Record Type Fields and relationships 15 / 60 15. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.Which three options should the administrator use to address this need?Choose Three answers Configure Opportunity Path. Enable guided selling. Mark fields required on the page layout. Use Flow to mark fields required. Use Validation Rules. 16 / 60 16. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Case Escalation Email-to-Case Web-to-Case Case Queues 17 / 60 17. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.What are the two reasons this is likely to occur?Choose 2 answers The current user does not have access to the report folder. The report needs to be refreshed. The running dashboard user and viewer have different permissions. The dashboard needs to be refreshed. 18 / 60 18. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Lightning page Home page Component Filter Page Layout 19 / 60 19. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.What should an administrator suggest to meet this request? Make the field editable on page layouts. Define a new Stage picklist value. Configure Forecasting support. Create a custom field on Opportunity. 20 / 60 20. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Create a permission set to allow users to bypass the error. Uncheck the end user Flow Errors box in setup. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Remove validation rules so that the users are able to process without complete records. 21 / 60 21. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers IP address restrictions are set on the profile or globally for the org. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Single sign-on will allow users to log in from anywhere. Users can change their password to avoid login IP restrictions. 22 / 60 22. What are three characteristics of a master-detail relationship?Choose 3 answers The owner field on the detail records is the owner of the master record. The master object can be a standard or custom object. Permissions for the detail record are set independently of the master. Each object can have up to five master-detail relationships. Roll-up summaries are supported in master-detail relationships. 23 / 60 23. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Public groups to limit record types and sales processes for opportunities. Separate record types and Sales processes for the different types of opportunities. Validation rules that ensure that users are entering accurate sales stage information. Different page layouts that control the picklist values for the opportunity types. 24 / 60 24. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? Make the field required and move it to the top of the page. From the page layout editor, drag the field to the highlights panel. Create a new page layout and a new section titled highlights panel. In the Account object manager, create a custom compact layout. 25 / 60 25. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Create one record type for customer accounts and one record type for partner accounts. Grant create, read, edit and delete access to customer accounts on the partner team profile. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. Add members of the partner management team to the default Account team for the customer accounts. 26 / 60 26. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Lead Conversion. Workflow Rule Validation Rule Require Field. 27 / 60 27. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Create a new profile Configure permission sets. Set Up Manual Sharing Assign a new role. 28 / 60 28. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with the Manage Cases Permission. A user with Read Permission on account. A user with the System Administrator profile. A user with manager role above the agent. 29 / 60 29. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Reduce the number of case status values to five. Edit the status choices directly on the record type. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Review which status choices are needed for each record type and create support processes for each that is necessary. 30 / 60 30. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Set up Big Deal Alerts for the amount. Key Deals component on the homepage. Enable Opportunity Update Reminders Opportunity warning in Kanban View. 31 / 60 31. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Include more tab components with filters. Add Component visibility filters to the Components. Delete the extra component from the page. Remove fields from the record details component. 32 / 60 32. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Case Queues Assignment Rules. Business Hours. Escalation Rules 33 / 60 33. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Prevent common words Minimum password length. Password different then username Password complexity requirement. 34 / 60 34. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.Which automation tool should an administrator use to build this discount calculator screen? Workflow Rule Flow Builder Platform Event Process Builder 35 / 60 35. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Utilize a flow to identify the correct queue and assign the case. Create an Escalation Rules to send cases to the correct queue. Use a custom email services to set the owner of the case upon creation. Configure Email-to-Case so emails are delivered to the correct queue. 36 / 60 36. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers Collaboration groups are created automatically for every department. An administrator needs to create a group to enable record sharing. Object layouts should be configured to include the groups related list. The Add Record action must be configured in the group publisher. 37 / 60 37. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Outbound Message Approval Process Quick Action Email Alert Action 38 / 60 38. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Create a roll-up summary field on Opportunity to Campaign. Perform periodic data job to update campaign records. Design a standard Campaign report and add the value Won Opportunities in Campaign field. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. 39 / 60 39. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The user’s profile login hours restrictions The user’s Two-Factor Authentication for API Logins permission The user’s Two-Factor Authentication for User Interface Logins permission The role IP address restrictions 40 / 60 40. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Create a new queue and add Cases as an available object. Add Cass to the existing queue as available object. Configure a flow to assign the cases to the queue. Use assignment rules to set the queue as the owner of the case. 41 / 60 41. An administrator supporting a global team of Salesforce users has been asked to configure company settingsChoose 2 options Password Policy Currency Locale Login Hours Default Language 42 / 60 42. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Formula Field Omni-Channel Supervisor Assignment Rule Case Escalation Rule 43 / 60 43. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Validation rules. Dependent Picklists. Global Value Picklists Predefined field Values. 44 / 60 44. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Customers Communities Components Consultants 45 / 60 45. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Use a muting permission set with a permission set group to mute selected permissions. Create a new permission set that has Delete access deselected for the objects. Create a new role that prevents Delete permissions from rolling up to the users. Edit the profile for the users to remove Delete access from the objects. 46 / 60 46. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Group Rows Bucket Column Filter Logic Detail Column 47 / 60 47. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Outbound Message Workflow Rule Field Update Process builder 48 / 60 48. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.How should an administrator meet this requirement? Update page layout assignments. Create different user profiles. Define multiple record types. Assign Lightning pages as app default. 49 / 60 49. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Add the Campaign Member related list to the Opportunity page layout. Customize Campaign Member Role. Customize Campaign Role. Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Opportunity Contact Role. 50 / 60 50. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Screen Flow Autolaunched Flow Record Detail Related List 51 / 60 51. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Refresh weekly reporting snapshots for Closed Opportunities. Add Formula Fields to track Stages on each Opportunity. Run the Opportunity Stage Duration report. Use process builder to capture the daily average on each opportunity. 52 / 60 52. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Public Dashboards. Dynamic Dashboards Dashboard Subscriptions Dashboard Filters 53 / 60 53. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. User Licenses Related List in Company information. Search for licenses types in setup. User Management settings in setup. Usage based entitlement related list in company information. 54 / 60 54. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Create a queue for each team and assign account ownership to the queue. Enable and configure standard opportunity teams with splits. Enable account teams and show the users how to set up a default account team. Propose the users manually share all their accounts with their teammates. 55 / 60 55. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.Which automation solution should an administrator use to meet this request? Process Builder Approval Process Lightning Web Component Workflow Field Update 56 / 60 56. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Check the AppExchange for prebuilt Solution that can be easily customized. Build the dashboards manually to meet the deadline. Hire a Consultant to build the custom dashboards. Train someone on the sales and marketing teams to build dashboards 57 / 60 57. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Map Custom Lead Fields Campaign Hierarchy List Email Activities Campaign Influence 58 / 60 58. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers Profile Assignment App Manager Assignment. Page layout Assignment. Role Assignment. 59 / 60 59. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is universally required to save a record on that object. The field is optional when saving records via web-to-lead and web-to-case. The field is added to every page layout on that object. The field is not required to save records via the API on that object. 60 / 60 60. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.What dashboard component will effectively show this number and the proximity to the total goal as a single value? Donut Stacked Bar Table Gauge Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz