Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Create a queue for each team and assign account ownership to the queue. Enable account teams and show the users how to set up a default account team. Enable and configure standard opportunity teams with splits. Propose the users manually share all their accounts with their teammates. 2 / 60 2. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Process builder Outbound Message Workflow Rule Field Update 3 / 60 3. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Outbound Message Quick Action Flow Builder Workflow Rule 4 / 60 4. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Create a roll-up summary field on Opportunity to Campaign. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Perform periodic data job to update campaign records. Design a standard Campaign report and add the value Won Opportunities in Campaign field. 5 / 60 5. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Set temporary business hours for each time zone. Adjust the currant business hours to accommodate the Eastern Time Zone. Create one set of business hours per time zone. Allow the reps to set business hours manually. 6 / 60 6. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality?Choose 2 answers An administrator needs to create a group to enable record sharing. The Add Record action must be configured in the group publisher. Collaboration groups are created automatically for every department. Object layouts should be configured to include the groups related list. 7 / 60 7. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Outbound Message Custom Notification Create Record Assign Task 8 / 60 8. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Request Case Account Ticket Contract 9 / 60 9. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.What flow element should the administrator add? Get Records Create Records Update Records Assignment 10 / 60 10. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Permission sets Marketing user checkbox Field-level security Organization-wide defaults 11 / 60 11. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the $Record global variable. Use the {!Account.Id} record variable. Use the {!Contact.Id} global variable. Use the Get Records element to find the Id. 12 / 60 12. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? Include the action in the Salesforce Mobile Navigation menu. Create a custom Lightning App with the action. Add the Salesforce Mobile and Lightning Experience action to the page layout. Modify compact Case page layout to include the action. 13 / 60 13. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation? Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Edit the status choices directly on the record type. Reduce the number of case status values to five. Review which status choices are needed for each record type and create support processes for each that is necessary. 14 / 60 14. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Create a new role that prevents Delete permissions from rolling up to the users. Edit the profile for the users to remove Delete access from the objects. Use a muting permission set with a permission set group to mute selected permissions. Create a new permission set that has Delete access deselected for the objects. 15 / 60 15. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Geofence Custom address Geolocation External lookup 16 / 60 16. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data associated with the field is required. The data is restorable from the recycle bin. The data in the field is stored for 20 days. The data is permanently deleted. 17 / 60 17. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.What should the administrator configure to meet this requirement? Use a public group and a criteria-based sharing rule to share customer accounts with the partner team. Grant create, read, edit and delete access to customer accounts on the partner team profile. Add members of the partner management team to the default Account team for the customer accounts. Create one record type for customer accounts and one record type for partner accounts. 18 / 60 18. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process?Choose 2 answers Create a simplified Opportunity page layout. Configure an auto launched flow for Opportunity editing. Add a path for stage to the opportunity record page. Use a Kanban list view for Opportunity. 19 / 60 19. User at Cloud Kicks want to see information more useful for their role on the Case page.How should an administrator make the pages more dynamic and easier to use? Remove fields from the record details component. Add Component visibility filters to the Components. Include more tab components with filters. Delete the extra component from the page. 20 / 60 20. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Deactivate the user and delete any records where they are referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. 21 / 60 21. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Refresh weekly reporting snapshots for Closed Opportunities. Add Formula Fields to track Stages on each Opportunity. Run the Opportunity Stage Duration report. Use process builder to capture the daily average on each opportunity. 22 / 60 22. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.How Should the administrator share records owned by sales team A with Sales team B? Hierarchical sharing Use Manual sharing Criteria based sharing Owner based sharing 23 / 60 23. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Enable Opportunity Update Reminders Set up Big Deal Alerts for the amount. Opportunity warning in Kanban View. Key Deals component on the homepage. 24 / 60 24. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. User Licenses Related List in Company information. User Management settings in setup. Search for licenses types in setup. Usage based entitlement related list in company information. 25 / 60 25. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Sales Quotes Opportunity Stages Opportunity List View Forecasting 26 / 60 26. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.Which two prompts will happen when one of the users attempts to log in to Data Loader?Choose 2 answers Users need to get a security token from a trusted network using Reset My Security Token. Users need to connect an authenticator app to their Salesforce account. Users need to download and install an authenticator app on their mobile device. Users need to enter a verification code from email or SMS, whichever has higher priority. 27 / 60 27. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.When using the Lead Conversion process, which two records can be Created?Choose 2 answers Account Contact Case Campaign 28 / 60 28. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.What should an administrator configure to provide these insights? Campaign Hierarchy Map Custom Lead Fields Campaign Influence List Email Activities 29 / 60 29. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Alerts Email Notifications Email Templates Email-to-Case 30 / 60 30. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Validation rules that ensure that users are entering accurate sales stage information. Public groups to limit record types and sales processes for opportunities. Different page layouts that control the picklist values for the opportunity types. Separate record types and Sales processes for the different types of opportunities. 31 / 60 31. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The user’s Two-Factor Authentication for User Interface Logins permission The user’s Two-Factor Authentication for API Logins permission The user’s profile login hours restrictions The role IP address restrictions 32 / 60 32. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Add the Opportunity Contact Role related list to the Opportunity page layout. Customize Campaign Role. Customize Opportunity Contact Role. Customize Campaign Member Role. Add the Campaign Member related list to the Opportunity page layout. 33 / 60 33. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Loader. Data Import Wizard. Data Export Wizard. Data Export Wizard. 34 / 60 34. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Uncheck the end user Flow Errors box in setup. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Remove validation rules so that the users are able to process without complete records. Create a permission set to allow users to bypass the error. 35 / 60 35. sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process.Which are two considerations the administrator needs to review before setting up this approval process?Choose 2 answers Allow the submitter choose the approver manually. Populate the Manager standard field on the sales users’ User Detail page. Configure two separate approval processes. Create a custom Discount field on the opportunity to capture the discount amount. 36 / 60 36. A sales rep has a list of 300 accounts with contacts that they want to load at one time.Which tool should the administrator utilize to import the records to salesforce? Manual Import Data Import Wizard Dataloader.io Data Loader 37 / 60 37. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.How should an administrator configure this requirement? Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. 38 / 60 38. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Public Dashboards. Dashboard Filters Dynamic Dashboards Dashboard Subscriptions 39 / 60 39. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?Choose 2 answers Create a new report folder with viewer access. Move the dashboard reports to the view-only folder. Change the dashboard to be a dynamic dashboard. Move the dashboard to the user’s private folder. 40 / 60 40. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Minimum password length. Password complexity requirement. Password different then username Prevent common words 41 / 60 41. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Outbound Message Approval Process Email Alert Action Quick Action 42 / 60 42. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Formula Field Case Escalation Rule Assignment Rule Omni-Channel Supervisor 43 / 60 43. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Scheduled Flow Before Save Flow Screen Flow Quick Action Flow 44 / 60 44. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Change the Case Priority. Send email notifications. Re-open the Case. Re-assign the Case. 45 / 60 45. What are two considerations an administrator should keep in mind when working with Salesforce objects?Choose 2 answers Custom and standard objects have standard fields. Only standard objects support master-detail relationships. A new standard object can be created. Standard objects are included with Salesforce. 46 / 60 46. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Activate the critical update in a sandbox. Allow the critical update to auto-activate. Allow the critical update to auto-activate in a sandbox. Activate the critical update in production. 47 / 60 47. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Escalation Rules Business Hours. Case Queues Assignment Rules. 48 / 60 48. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create one sales process. Create one record type and three page layouts. Create three sales processes. Create three record types and three page layouts. Create one sales process. Create three record types and three page layouts. Create three sales processes. Create three record types and one page layout. 49 / 60 49. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Record Detail Screen Flow Related List Autolaunched Flow 50 / 60 50. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.How should the screen flow be distributed? Component Filter Page Layout Home page Lightning page 51 / 60 51. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Outbound Message Process Builder Flow Builder Approval Process 52 / 60 52. Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue? Configure Email-to-Case so emails are delivered to the correct queue. Create an Escalation Rules to send cases to the correct queue. Utilize a flow to identify the correct queue and assign the case. Use a custom email services to set the owner of the case upon creation. 53 / 60 53. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Add the Campaign Member Statuses related list to the Page Layout. Edit the picklist values for the Campaign Status in object Manager. Mass modify the Campaign Member Statuses related list. Modify the picklist value on the Campaign Member Statuses related list. 54 / 60 54. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Customers Communities Components Consultants 55 / 60 55. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with Read Permission on account. A user with the System Administrator profile. A user with manager role above the agent. A user with the Manage Cases Permission. 56 / 60 56. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create a hierarchical lookup Create an indirect lookup Create a master-detail lookup. Create an encrypted lookup 57 / 60 57. An administrator Creates a custom text area field on the Account object and adds it to the service team’s page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page.How should the administrator accomplish this? Make the field required and move it to the top of the page. From the page layout editor, drag the field to the highlights panel. In the Account object manager, create a custom compact layout. Create a new page layout and a new section titled highlights panel. 58 / 60 58. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? Search Layout Editor Compact Layout Editor Related Lookup Filters Page Layout editor 59 / 60 59. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?Choose 2 answers App Manager Assignment. Role Assignment. Profile Assignment Page layout Assignment. 60 / 60 60. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.What could the issue be? The flow trigger is missing. The flow is inactive. The flow URL is deactivated. The flow is read only. Your score is The average score is 58% LinkedIn Facebook Twitter VKontakte 0% Restart quiz