Administrator Exam Quiz 6 Created on June 24, 2023 By wakchourerohit@gmail.com Salesforce Certified Administrator Practice Q&A 1 / 60 1. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.How Should the administrator configure this requirement? Create three sales processes. Create three record types and one page layout. Create one sales process. Create one record type and three page layouts. Create one sales process. Create three record types and three page layouts. Create three sales processes. Create three record types and three page layouts. 2 / 60 2. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.How should an administrator deliver this information? Create a roll-up summary field on Opportunity to Campaign. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. Perform periodic data job to update campaign records. Design a standard Campaign report and add the value Won Opportunities in Campaign field. 3 / 60 3. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App? Today Home Page. Utility Bar. Favorites. 4 / 60 4. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.What should the administrator do to fulfill the request? Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Delete the user and leave all records where they referenced in the Direct Manager Field without changes. Deactivate the user and delete any records where they are referenced in the Direct Manager field. 5 / 60 5. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.Which feature must be enabled to ensure the quick action will be displayed as expected? Email Notifications Email Alerts Email Templates Email-to-Case 6 / 60 6. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.Which three of the standard objects are available to an administrator considering a support use case?Choose 3 answers Contract Case Request Ticket Account 7 / 60 7. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?Choose 2 answers One page layout, two record types, one picklist Two permission sets, one record type, one picklist One record type, two profiles, one picklist Two page layouts, one record type, two picklists 8 / 60 8. Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.How should an administrator fulfill this request? Marketing user checkbox Permission sets Field-level security Organization-wide defaults 9 / 60 9. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.What would cause this? The flow is a before save flow. The version of the flow is activated. The version of the flow is inactive. The flow is a screen flow. 10 / 60 10. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.Which feature should an administrator use to fulfill this requirement? Assignment Rule Formula Field Case Escalation Rule Omni-Channel Supervisor 11 / 60 11. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.Which two users are able to fulfill this request?Choose 2 answers A user with the Manage Cases Permission. A user with manager role above the agent. A user with Read Permission on account. A user with the System Administrator profile. 12 / 60 12. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.Where Should an administrator update the option in the picklist? Picklist value sets Fields and relationships Related lookup filters Record Type 13 / 60 13. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.Which automation solution should an administrator use to implement this request? Workflow Rule Flow Builder Quick Action Outbound Message 14 / 60 14. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.What tool should the administrator use to replace the workflow rules? Quick Action Flow Before Save Flow Screen Flow Scheduled Flow 15 / 60 15. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.What should an administrator configure to meet these requirements? Public groups to limit record types and sales processes for opportunities. Separate record types and Sales processes for the different types of opportunities. Validation rules that ensure that users are entering accurate sales stage information. Different page layouts that control the picklist values for the opportunity types. 16 / 60 16. Which two solutions could an administrator find on the AppExchange to enhance their organization?Choose 2 answers Communities Consultants Components Customers 17 / 60 17. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget? Train someone on the sales and marketing teams to build dashboards Hire a Consultant to build the custom dashboards. Build the dashboards manually to meet the deadline. Check the AppExchange for prebuilt Solution that can be easily customized. 18 / 60 18. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.which two automation tools should the administrator use?Choose 2 answers Outbound Message Field Update Workflow Rule Process builder 19 / 60 19. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.Which tool should an administrator use to accomplish this? Data Loader Dataloader.io Data Import Wizard Mass Transfer Tool 20 / 60 20. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.Which two tools should and administrator configure? Approval Process Email Alert Action Quick Action Outbound Message 21 / 60 21. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.What should the administrator do to complete this requirement? Create a master-detail lookup. Create a hierarchical lookup Create an indirect lookup Create an encrypted lookup 22 / 60 22. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? Geolocation Geofence External lookup Custom address 23 / 60 23. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement? Screen Flow Autolaunched Flow Related List Record Detail 24 / 60 24. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.What are two considerations for this configuration?Choose 2 answers Single sign-on will allow users to log in from anywhere. IP address restrictions are set on the profile or globally for the org. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Users can change their password to avoid login IP restrictions. 25 / 60 25. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.Which two steps should an administrator do to troubleshoot this issue?Choose 2 answers Review the field level security of the field for the user profile. Update the organization wide default for the object. Run the setup audit trail for the organization. Ensure that the page layout for the user’s profile has been updated. 26 / 60 26. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.Which two features should the administrator configure? Choose 2 answers Opportunity List View Opportunity Stages Forecasting Sales Quotes 27 / 60 27. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.Which two solutions should an administrator use to meet this request? Email-to-Case Case Queues Web-to-Case Case Escalation 28 / 60 28. What are three characteristics of a master-detail relationship?Choose 3 answers Permissions for the detail record are set independently of the master. The owner field on the detail records is the owner of the master record. The master object can be a standard or custom object. Roll-up summaries are supported in master-detail relationships. Each object can have up to five master-detail relationships. 29 / 60 29. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? Process Builder Flow Builder Outbound Message Approval Process 30 / 60 30. An administrator has reviewed an upcoming critical update.How should the administrator proceed with activation of the critical update? Activate the critical update in a sandbox. Allow the critical update to auto-activate in a sandbox. Activate the critical update in production. Allow the critical update to auto-activate. 31 / 60 31. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes.What workflow action should the administrator use to accomplish this? Assign Task Create Record Custom Notification Outbound Message 32 / 60 32. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.Which two solutions should the administrator use to modify the picklist field values?Choose 2 answers Edit the picklist values for the Campaign Status in object Manager. Modify the picklist value on the Campaign Member Statuses related list. Mass modify the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. 33 / 60 33. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.What should the administrator do to control Delete access? Create a new permission set that has Delete access deselected for the objects. Create a new role that prevents Delete permissions from rolling up to the users. Edit the profile for the users to remove Delete access from the objects. Use a muting permission set with a permission set group to mute selected permissions. 34 / 60 34. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.How should an administrator solve for this issue? Adjust the currant business hours to accommodate the Eastern Time Zone. Allow the reps to set business hours manually. Set temporary business hours for each time zone. Create one set of business hours per time zone. 35 / 60 35. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting.Which two options should the administrator configure to meet these requirements? Customize Opportunity Contact Role. Customize Campaign Role. Customize Campaign Member Role. Add the Campaign Member related list to the Opportunity page layout. Add the Opportunity Contact Role related list to the Opportunity page layout. 36 / 60 36. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available. Search for licenses types in setup. Usage based entitlement related list in company information. User Management settings in setup. User Licenses Related List in Company information. 37 / 60 37. Universal Container wants to increase the security of their org by requiring stricker user passwords.Which two of the following should an administrator configure?Choose 2 answers Prevent common words Password different then username Password complexity requirement. Minimum password length. 38 / 60 38. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured? Assignment Rules. Business Hours. Case Queues Escalation Rules 39 / 60 39. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.How should the administrator accomplish this goal? Make Lead Source a dependent picklist to the Opportunity stage field. Change the Opportunity stage field to read only on the page layout. Modify the Opportunity stage a dependent picklist to the Lead source field. Configure a validation rule requiring Lead Source when the stage is set to closed won. 40 / 60 40. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.which feature should an administrator configure to meet this requirement? Case Escalation Rules. Case Dashboard Refreshes. Case Scheduled Reports. Case Assignment Rules. 41 / 60 41. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.How should an administrator provide proper access? Create a new profile Assign a new role. Set Up Manual Sharing Configure permission sets. 42 / 60 42. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.What could be Causing reps to have inappropriate access to data on dashboards? Dashboard Subscriptions Public Dashboards. Dashboard Filters Dynamic Dashboards 43 / 60 43. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? Compact Layout Editor Search Layout Editor Related Lookup Filters Page Layout editor 44 / 60 44. Which two actions should an administrator perform with Case escalation rules?Choose 2 answers Send email notifications. Change the Case Priority. Re-open the Case. Re-assign the Case. 45 / 60 45. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.Which Feature Should an administrator use to fulfill this request? Validation rules. Dependent Picklists. Global Value Picklists Predefined field Values. 46 / 60 46. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.What feature should an administrator use to meet this request? Filter Logic Bucket Column Group Rows Detail Column 47 / 60 47. When users log in to Salesforce via the user interface, which two settings does the system check for authentication?Choose 2 answers The role IP address restrictions The user’s profile login hours restrictions The user’s Two-Factor Authentication for API Logins permission The user’s Two-Factor Authentication for User Interface Logins permission 48 / 60 48. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the same customer? Enable account teams and show the users how to set up a default account team. Propose the users manually share all their accounts with their teammates. Create a queue for each team and assign account ownership to the queue. Enable and configure standard opportunity teams with splits. 49 / 60 49. The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.What tool should the administrator use to fulfill this request? Lead Conversion. Require Field. Validation Rule Workflow Rule 50 / 60 50. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.What should AWC use to track Contacts? Create a new Contact record for each agency. Enable Contacts to multiple Accounts. Create a Junction object to track many-to-many relationship. Use a partner community to track the Contacts. 51 / 60 51. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.What should the administrator recommend? Email-to-Case Omni-Channel Web-to-Case SMS Response 52 / 60 52. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.What Should an administrator configure to meet this requirement? Configure an auto response rule to email the lead. Use Validation rule to trigger workflow to email to Lead. Create an assignment rule to email the lead. Add a public group and process builder to email the lead. 53 / 60 53. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? Data Export Wizard. Data Loader. Data Export Wizard. Data Import Wizard. 54 / 60 54. Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.How should an administrator support this request? Refresh weekly reporting snapshots for Closed Opportunities. Use process builder to capture the daily average on each opportunity. Add Formula Fields to track Stages on each Opportunity. Run the Opportunity Stage Duration report. 55 / 60 55. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases.Which two options should the administrator use to help the support team?Choose 2 answers Add Cass to the existing queue as available object. Configure a flow to assign the cases to the queue. Create a new queue and add Cases as an available object. Use assignment rules to set the queue as the owner of the case. 56 / 60 56. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted? The data associated with the field is required. The data is restorable from the recycle bin. The data is permanently deleted. The data in the field is stored for 20 days. 57 / 60 57. An administrator created a record trigger flow to update contacts.How should the administrator reference the values of the active record the flow is running on? Use the {!Contact.Id} global variable. Use the {!Account.Id} record variable. Use the Get Records element to find the Id. Use the $Record global variable. 58 / 60 58. Which two capabilities are considerations when marking a field as required in Object Manager?Choose 2 answers The field is optional when saving records via web-to-lead and web-to-case. The field is universally required to save a record on that object. The field is not required to save records via the API on that object. The field is added to every page layout on that object. 59 / 60 59. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.What should the administrator configure to meet this requirement? Key Deals component on the homepage. Opportunity warning in Kanban View. Enable Opportunity Update Reminders Set up Big Deal Alerts for the amount. 60 / 60 60. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.How should the administrator address this issues? Remove validation rules so that the users are able to process without complete records. Uncheck the end user Flow Errors box in setup. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. Create a permission set to allow users to bypass the error. 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